Bloobirds
Overview
Bloobirds is a leading provider of productivity and communication solutions integrated with Salesforce and Dynamics CRM systems. The company focuses on enhancing CRM functionality by offering omnichannel communication tools, AI-driven insights, and automation features to streamline sales and service processes. Bloobirds aims to increase productivity, improve data collection, and reduce administrative tasks for businesses.
Industry: Software
Ideal Customer Profiles: Bloobirds is ideal for B2B and B2C sales teams, service and customer support agents, staffing and recruitment agencies, and companies with specialized sales teams. It caters to industries such as higher education, travel, financial services, and insurance.
Website: bloobirds.com
LinkedIn: http://linkedin.com/company/bloobirds
Twitter: http://twitter.com/bloobirds_
Products
Omnichannel Communication
Bloobirds integrates phone, WhatsApp, email, and LinkedIn within Salesforce or Dynamics, allowing users to manage all communications without leaving the CRM. This integration ensures seamless communication and automatic activity logging.
Features
Integrated Communication
Description: Allows users to make and receive calls, send emails, and manage WhatsApp and LinkedIn messages directly from the CRM, ensuring all interactions are logged automatically.
Benefit: Increases productivity by reducing the need to switch between applications and ensures comprehensive activity tracking.
Dialer Integration
Description: Integrates a dialer within the CRM to facilitate direct calling and receiving of calls, with automatic logging of call details.
Benefit: Streamlines communication processes and ensures accurate call records.
AI Email Editor
Description: Provides an AI-powered email editor that offers templates, content suggestions, and automatic activity registration.
Benefit: Enhances email communication efficiency and ensures all email interactions are recorded.
WhatsApp Integration
Description: Enables users to manage WhatsApp conversations directly from the CRM, with automatic logging of all interactions.
Benefit: Facilitates seamless client communication and ensures no details are lost.
LinkedIn Integration
Description: Allows users to manage LinkedIn communications directly from the CRM, with automatic activity registration.
Benefit: Saves time and ensures all LinkedIn interactions are captured in the CRM.
Artificial Intelligence Features
Bloobirds enhances CRM systems with AI capabilities, providing transcription, smart content generation, and decision-making insights to improve sales and service processes.
Features
Transcriptions and Notes
Description: Automatically transcribes and logs calls and meetings within the CRM, providing easy access to text versions of interactions.
Benefit: Ensures no details are missed and facilitates easy review of past communications.
Smart Updates and Follow-Ups
Description: Provides CRM update suggestions and follow-up actions based on previous interactions, helping users manage contacts effectively.
Benefit: Improves engagement and increases the likelihood of closing deals.
Smart Content Generation
Description: Offers tools to create customized email templates and provides real-time writing assistance to enhance email communication.
Benefit: Saves time and ensures emails are impactful and relevant.
AI Insights
Description: Generates insights from call and meeting transcriptions to aid in decision-making and improve communication strategies.
Benefit: Provides valuable data to refine sales and service approaches.
Manager’s Analysis Copilot
Description: Allows managers to review and analyze sales reps' interactions, providing feedback and insights directly within the CRM.
Benefit: Enhances oversight and helps improve team performance.
Cadences and Automation
Bloobirds automates routine tasks and communication processes, allowing sales and service teams to focus on high-value activities.
Features
Task Automation
Description: Automatically generates tasks based on predefined cadences, ensuring no contact or opportunity is overlooked.
Benefit: Increases efficiency by reducing manual task management.
Email Automation
Description: Automates the sending of routine emails, freeing up time for more personalized communication.
Benefit: Saves time and ensures consistent communication.
Administrative Automations
Description: Automates various administrative tasks, reducing the burden on sales and service teams.
Benefit: Allows teams to focus on core activities and improve productivity.
Pipeline Activation
Description: Ensures all contacts, companies, and opportunities are actively managed and not forgotten.
Benefit: Maximizes the potential of the sales pipeline and increases conversion rates.
Guided Workflows
Description: Provides guided workflows to simplify user interaction with the CRM, enhancing usability and adoption.
Benefit: Improves user experience and ensures effective use of the CRM.
Digital Adoption
Bloobirds focuses on making CRM systems user-friendly and efficient, enhancing adoption and usability through guided workflows and automatic reporting.
Features
Guided Workflows
Description: Offers guided workflows to help users navigate and utilize the CRM effectively, reducing complexity.
Benefit: Enhances user experience and increases CRM adoption.
Automatic Reporting
Description: Automatically updates CRM data using AI, ensuring accurate and up-to-date information without manual input.
Benefit: Reduces administrative workload and improves data accuracy.
Usability Enhancements
Description: Focuses on improving the usability of CRM systems, making them more intuitive and accessible for users.
Benefit: Increases user satisfaction and encourages consistent CRM use.
CRM Accessibility
Description: Ensures users can access and utilize CRM features from any location, enhancing flexibility and convenience.
Benefit: Supports remote work and ensures continuous productivity.
WhatsApp CRM Integration
Description: Allows users to manage CRM tasks and communications directly from WhatsApp, integrating seamlessly with the CRM system.
Benefit: Facilitates easy communication and task management from a familiar platform.
CRM Everywhere
Bloobirds enables access to CRM functionalities from various platforms, ensuring seamless communication and task management from anywhere.
Features
Remote CRM Access
Description: Allows users to access CRM features and perform tasks from any location, supporting remote work and flexibility.
Benefit: Ensures continuous productivity and communication regardless of location.
WhatsApp Integration
Description: Integrates CRM functionalities with WhatsApp, allowing users to manage tasks and communications directly from the app.
Benefit: Enhances convenience and ensures seamless communication.
LinkedIn Integration
Description: Enables users to manage CRM tasks and communications directly from LinkedIn, integrating seamlessly with the CRM system.
Benefit: Facilitates professional networking and communication from a familiar platform.
Unified Communication Experience
Description: Provides a consistent communication experience across all channels, integrated directly within the CRM.
Benefit: Improves user experience and eliminates the need for multiple applications.
Automated Reporting
Description: Automates the reporting of communication activities, ensuring accurate and timely data entry in the CRM.
Benefit: Reduces administrative tasks and enhances data accuracy.
Quantitative Benefits
"Up to 60% productivity increase."
"32% More sales activity per sales representative"
"26% Improvement in data collection"
"4h Time saved weekly in reporting tasks"
"16% Sales increase after three months"
"26% Increase in cases managed by agent"
"22% Improved response time"
"4.8/5 Customer satisfaction - Improvement of 1.6 pts"
"32% Data increase in Salesforce"
Testimonials
"We have a CRM, we use it but not enough. I've been advocating for some time to use CRM and social listening more to get feedback."
Milica Vulicevic Basorovic, Innovation Strategy Director Europe & Global Charter Lead
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Somehow we have to create a company culture that allows us to get better at using Salesforce."
Marc Clausen, Global Sales Performance and Strategy Coach
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"We have a saying: what's not in the CRM doesn't exist. Without data, we can't assess employee performance."
Oliver Cárdenas Gómez, Sales Program Manager
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"We use Salesforce and Sprinkler and we have integrated it all. But it has been quite a struggle, especially when we want to change or remove addresses… It is a whole process and a lot of steps. Not very efficient."
David Lorié, Digital Innovation Manager
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Bosses are looking for the KPIs, they look at the CRM to get the information, so if people are not using it, they can't give the figures to their bosses."
Guillaume Cregut, Adoption & Change Specialist
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Salesforce is a challenge because it's very tiring and makes adoption more difficult and reluctant. The magic word is automation."
Matías Leandro Kruk, Salesforce Senior Technical Consultant
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Salesforce is critical. We have a whole process of workshops and trainings specializing in that."
Ben Purton, Senior Director of International Sales Enablement
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Every organization out there is focused on making a digital transformation. For B2B companies it is a must, but there are still internal challenges in terms of technology and resource priorities."
Vanessa Piratelo, Global Director of Channel Management
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Teams have to understand that CRM is not a micromanagement tool, it is a tool that helps to be more efficient."
Yago González Ansias, Sales Enablement Manager
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"The big issue with Salesforce is that it was not intuitive at all."
Carlota Valentina Mendoza, Former Head of Digital Innovation
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"We had a bad experience with a CRM that was a turnkey project, it didn't meet our expectations. Now we are looking at several off-the-shelf options that are a better fit for our business model."
Tomás Fernández Buckley, Digital Transformation Manager
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
"Three months after launching a CRM we are still talking about it. We want to stop talking about our CRM and start discussing business and we are still debating about processes, improvements, and data entry."
Jan Trullàs Vila, Chief Commercial Officer
Source: The #1 Salesforce and Dynamics app for productivity | Bloobirds
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