Glean
Overview
Glean is an enterprise AI platform that specializes in providing advanced search and AI solutions to help organizations harness their collective knowledge. Founded by former Google engineers, Glean aims to make it easier for employees to find the information they need at work, thereby increasing productivity and efficiency. The platform integrates with over 100 applications, offering personalized, secure, and up-to-date search results across all company data.
Industry: Enterprise Software
Ideal Customer Profiles: Glean's ideal customers are medium to large enterprises, including Fortune 500 companies, that require efficient knowledge management and search capabilities across various departments such as engineering, support, and sales. These organizations typically have complex data environments and need a centralized platform to improve productivity and decision-making.
Website: glean.com
LinkedIn: http://linkedin.com/company/gleanwork/jobs
Twitter: http://twitter.com/gleanwork?lang=en
Products
Glean Search
Glean Search uses state-of-the-art deep learning and vector search powered by LLMs to provide semantic understanding for natural language queries, ensuring highly relevant and personalized search results.
Features
Semantic Understanding
Description: This feature allows Glean Search to understand and process natural language queries using deep learning models, providing more accurate and contextually relevant search results.
Benefit: Users receive more accurate and relevant search results, reducing the time spent searching for information.
Continuous Learning
Description: Glean Search adapts to the unique language and context of a company, continuously improving the relevance of search results without manual fine-tuning.
Benefit: Improved search relevance over time, leading to increased user satisfaction and productivity.
Permissions-Aware
Description: This feature ensures that search results respect the existing permissions set in the company's data sources, so users only see data they are authorized to access.
Benefit: Enhanced security and compliance with data access policies.
Pinned Results
Description: Allows users to pin important items to the top of search results, ensuring that key information is easily accessible.
Benefit: Increased efficiency by highlighting critical information for quick access.
Real-Time Indexing
Description: Glean Search indexes data in real time, ensuring that users have access to the most current information available.
Benefit: Users can make decisions based on the latest data, improving the accuracy and timeliness of their work.
Glean Assistant
Glean Assistant leverages generative AI to provide document summaries, answer questions, and offer insights based on the most up-to-date information from across all company apps.
Features
Document Summarization
Description: This feature provides quick summaries of documents, allowing users to grasp the main points without reading through entire documents.
Benefit: Saves time and increases efficiency by providing quick access to essential information.
Up-to-Date Answers
Description: Glean Assistant provides answers to user queries using the most current information available from all connected company applications.
Benefit: Ensures users have access to the latest information, improving decision-making and reducing errors.
Interactive Q&A
Description: Allows users to engage in follow-up questions and interactive sessions to gain deeper insights into their queries.
Benefit: Enhances understanding and provides comprehensive answers to complex questions.
Personalized Insights
Description: Utilizes a knowledge graph to personalize insights and recommendations based on user interactions and company data.
Benefit: Delivers highly relevant insights tailored to individual user needs, improving productivity.
Generative AI Actions
Description: Enables users to automate tasks such as writing emails and filing tickets using generative AI capabilities.
Benefit: Reduces manual workload and increases efficiency by automating repetitive tasks.
Glean Apps
Glean Apps allows users to create no-code custom generative AI agents and applications, enabling automation and proactive engagement in everyday work tasks.
Features
No-Code App Builder
Description: This feature allows users to create custom AI applications and agents using natural language, without the need for coding skills.
Benefit: Empowers non-technical users to develop AI solutions, increasing innovation and reducing development time.
Proactive Actions
Description: Enables Glean Apps to perform actions based on specific triggers and constraints, automating routine tasks and processes.
Benefit: Increases efficiency by automating routine tasks and allowing users to focus on more strategic activities.
Task Automation
Description: Allows for the automation of common tasks such as answering FAQs and handling IT requests, streamlining workflows.
Benefit: Reduces the time spent on repetitive tasks, freeing up resources for more critical work.
Integrated Actions
Description: Facilitates the integration of Glean Apps with other applications, allowing for seamless task execution across platforms.
Benefit: Enhances productivity by enabling seamless interactions between different applications and systems.
Chat API
Description: Provides an API for embedding generative AI chat experiences into other company applications, extending Glean's capabilities.
Benefit: Expands the reach of Glean's AI capabilities, enhancing user experience across various platforms.
Glean Connectors
Glean Connectors offer comprehensive data coverage and real-time sync across 100+ applications, ensuring seamless integration and data accessibility.
Features
Comprehensive Data Coverage
Description: Glean Connectors capture a wide range of data types, including metadata and permissions, to ensure comprehensive data integration.
Benefit: Provides a holistic view of company data, enhancing search relevance and security.
Real-Time Sync
Description: Ensures that data updates in source applications are immediately reflected in Glean, maintaining up-to-date search results.
Benefit: Users have access to the latest information, improving decision-making and reducing data discrepancies.
Turnkey Solution
Description: Glean Connectors are ready to use without the need for additional development or third-party services.
Benefit: Simplifies deployment and reduces time to value, allowing companies to quickly benefit from Glean's capabilities.
Configurable Integration
Description: Offers flexibility in integration strategies and configurations, allowing for tailored data management solutions.
Benefit: Enables companies to customize data integration to meet specific needs, enhancing operational efficiency.
Unified Data Access
Description: Provides a unified platform for accessing data from all connected applications, centralizing company knowledge.
Benefit: Improves data accessibility and collaboration across the organization, fostering a more informed workforce.
Glean Platform
The Glean Platform provides a centralized, secure, and scalable foundation for deploying AI solutions across the enterprise, with a focus on personalization and permissions-aware data access.
Features
Centralized Data Management
Description: Offers a single platform for managing and understanding enterprise data, ensuring secure and efficient data handling.
Benefit: Streamlines data management processes, reducing complexity and improving data governance.
Personalized and Secure Answers
Description: Delivers personalized search results that respect existing data permissions, ensuring secure and relevant information access.
Benefit: Enhances user experience by providing tailored and secure access to information.
Custom AI Development
Description: Enables the development of custom AI applications and agents, leveraging Glean's robust enterprise foundation.
Benefit: Facilitates innovation and customization, allowing companies to tailor AI solutions to their specific needs.
Productivity Enhancement
Description: Reduces manual data handling by automating information analysis and synthesis, freeing up time for more strategic tasks.
Benefit: Increases productivity by minimizing time spent on routine data tasks.
Responsible AI
Description: Ensures that all AI-generated answers are secure, private, and traceable to their source, maintaining data integrity and compliance.
Benefit: Builds trust in AI solutions by ensuring data security and compliance with organizational policies.
Quantitative Benefits
"The average Glean Assistant user... Makes 5 queries/day"
"300+ Hours saved monthly"
"3x Return on investment"
Testimonials
"Glean is one of the most used and loved tools at Outreach. The ability to find the relevant information, quickly is truly a game changer for our productivity."
Amritansh Raghav, Executive VP, Product and Engineering at Outreach
Source: AI assistant & enterprise search | Glean enterprise AI
"New and old team members alike can discover information through Glean, which gives us aggregated search across all our tools and content."
Heidi Williams, Head of Engineering, Grammarly Business at Grammarly
Source: AI assistant & enterprise search | Glean enterprise AI
"Unlike other work search engines, Glean doesn't stop at email and documents. They provide snappy, cross platform search that puts everything our team needs right at their fingertips."
Bri Hatch, Senior Director of IT Operations
Source: AI assistant & enterprise search | Glean enterprise AI
"Glean is one of the most used and loved tools at Outreach. The ability to find the relevant information, quickly, from multiple different sources is truly a game changer for our productivity."
Amritansh Raghav, Executive VP, Product and Engineering at Outreach
Customer Stories
Outreach
Problem: Difficulty in finding relevant information quickly
Value Add: Glean provided the ability to find relevant information quickly across the organization
Outcome: Improved productivity and became one of the most used and loved tools at Outreach
Source: AI assistant & enterprise search | Glean enterprise AI
Grammarly
Problem: Challenge in discovering information across various tools and content
Value Add: Glean provided aggregated search across all tools and content
Outcome: Both new and old team members can easily discover information through Glean
Source: AI assistant & enterprise search | Glean enterprise AI
Webflow
Problem: Employees struggled to find content within their ecosystem, and knowledge was siloed and fragmented.
Value Add: Glean provided a solution that helped employees find content more easily and break down knowledge silos.
Outcome: Webflow boosted productivity, got new hires onboarded and impactful quickly, saved 300+ hours monthly, and achieved a 3x return on investment.
Source: AI search & assistant for engineering | Glean enterprise AI
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