Smartsupp
Overview
Smartsupp is a company that provides live chat, chatbot, and AI-driven customer engagement solutions designed to enhance online sales and customer service. Their platform is trusted by over 100,000 active customers worldwide and offers tools to automate customer interactions, capture leads, and personalize customer engagement, making it easier for businesses to connect with their website visitors and improve conversion rates.
Industry: Customer Engagement
Ideal Customer Profiles: Smartsupp's ideal customers are e-commerce businesses, both B2C and B2B, looking to enhance their online customer service and sales through automated chat solutions. These businesses range from small online shops to large enterprises that require efficient lead generation and customer engagement tools.
Website: smartsupp.com
LinkedIn: http://linkedin.com/company/smartsupp
Products
Live Chat
Smartsupp's Live Chat unifies multichannel chats into a single dashboard, allowing businesses to offer real-time support and improve conversion rates by engaging directly with website visitors.
Features
Multichannel Chat Dashboard
Description: Unifies all customer interactions from different channels into one dashboard, allowing businesses to manage conversations efficiently without switching platforms.
Benefit: Improves team efficiency and customer satisfaction by streamlining communication.
Email Integration
Description: Integrates with email to centralize all visitor communication, ensuring no conversation is missed and allowing for seamless follow-up.
Benefit: Ensures comprehensive customer service and follow-up, reducing the risk of missed opportunities.
Mobile App
Description: Provides a mobile app that allows businesses to stay connected with customers on-the-go, ensuring that they never miss a sales opportunity.
Benefit: Increases accessibility and responsiveness, enhancing customer service and sales potential.
Visitor Insights
Description: Offers detailed visitor insights and conversation history, allowing businesses to understand customer behavior and preferences better.
Benefit: Enables personalized customer interactions and improved service delivery.
Performance Monitoring
Description: Provides tools to monitor team performance and set goals, integrating with Google Analytics for conversion tracking.
Benefit: Helps businesses optimize their customer service strategies and improve overall performance.
Chatbot
Smartsupp's Chatbot automates customer interactions, providing instant responses and guiding visitors through their shopping journey, effectively increasing sales and customer satisfaction.
Features
Automation
Description: Automates customer interactions, handling routine inquiries and providing instant responses to common questions.
Benefit: Saves time and resources by reducing the need for human intervention in routine tasks.
Lead Qualification
Description: Acts as a first filter to greet visitors and identify potential leads, ensuring that only qualified inquiries reach human agents.
Benefit: Improves lead quality and conversion rates by focusing on high-potential prospects.
Data Collection
Description: Collects detailed visitor information and tracks interaction patterns, providing valuable insights into customer preferences.
Benefit: Enhances marketing and sales strategies through data-driven decision-making.
24/7 Availability
Description: Ensures continuous customer support with instant replies and product suggestions, available around the clock.
Benefit: Increases customer satisfaction and sales by providing constant support and engagement.
Promotional Engagement
Description: Engages customers with promotional offers and upselling opportunities, enhancing the shopping experience.
Benefit: Boosts sales and customer engagement by promoting relevant offers and products.
Lead Generation Chatbot
The Lead Generation Chatbot is designed to capture and qualify leads 24/7, turning website visitors into potential customers with minimal effort.
Features
Automated Lead Tagging
Description: Automatically tags and categorizes leads based on their interactions, allowing for efficient lead management and follow-up.
Benefit: Streamlines lead management and improves conversion rates by ensuring timely and relevant follow-up.
Personalized Offers
Description: Uses gathered data to create personalized offers for visitors, increasing the likelihood of conversion.
Benefit: Enhances user experience and conversion rates by providing tailored offers that meet visitor needs.
Cart Abandonment Prevention
Description: Engages customers to prevent cart abandonment, encouraging them to complete their purchases.
Benefit: Increases sales by reducing the number of abandoned carts and encouraging purchase completion.
Email Database Growth
Description: Helps grow the email database by capturing visitor contact information and engaging them with ongoing communication.
Benefit: Supports long-term customer engagement and retention through regular updates and offers.
CRM Integration
Description: Integrates with CRM and email marketing systems to synchronize lead data and streamline workflows.
Benefit: Improves efficiency and data accuracy by ensuring seamless data transfer between systems.
AI Engage
AI Engage uses artificial intelligence to create personalized messages that engage visitors at the right moment, enhancing the customer journey and increasing sales.
Features
Behavior Tracking
Description: Tracks visitor behavior in real-time to understand their interests and preferences, enabling personalized engagement.
Benefit: Improves engagement and conversion rates by targeting visitors with relevant messages.
Personalized Messaging
Description: Creates personalized messages based on visitor data, ensuring that communication is relevant and impactful.
Benefit: Enhances customer experience and increases the likelihood of conversion through tailored communication.
AI-Powered Engagement
Description: Uses AI to engage visitors with personalized messages that prompt immediate action, driving sales and conversions.
Benefit: Boosts sales by capturing visitor attention and encouraging prompt action.
Lead Activation
Description: Activates leads by using data insights to tailor engagement strategies, turning potential leads into sales.
Benefit: Increases sales by effectively converting leads through personalized engagement.
Timely Engagement
Description: Engages visitors at the most impactful moment in their journey, ensuring that communication is timely and relevant.
Benefit: Maximizes conversion potential by reaching visitors when they are most likely to engage.
Widget Customization
Smartsupp's customizable chat widget allows businesses to tailor the chat interface to match their brand, enhancing the customer experience and engagement.
Features
Brand Customization
Description: Allows businesses to customize the chat widget's appearance to align with their brand identity, including colors and messages.
Benefit: Enhances brand consistency and customer engagement by providing a cohesive visual experience.
Attention Capture
Description: Designed to capture customer attention and engage them from the first interaction, making a strong impression.
Benefit: Increases engagement and conversion rates by drawing customers into the conversation.
User-Friendly Interface
Description: Provides a user-friendly interface that simplifies communication for both agents and customers, ensuring a smooth interaction.
Benefit: Improves customer satisfaction and agent efficiency by making communication easy and intuitive.
Intuitive Interaction
Description: Ensures that customer interactions are intuitive and straightforward, helping them receive accurate answers quickly.
Benefit: Enhances customer experience by providing clear and efficient communication.
Lead Generation
Description: Facilitates lead generation by making it easy to collect new contacts through the chat widget.
Benefit: Supports business growth by expanding the customer base and increasing sales opportunities.
Quantitative Benefits
"Up to 240 new leads every day."
"Order value +30% increased for customers who used chat."
"Every 5th conversation ends with a purchase."
"Insportline communication via smartsupp increases our conversion rate by 724 percent."
"The conversion rate from chat alone is 10.3%, which proves the efficiency of this service."
"AAA AUTO sells additional 900 cars monthly by effectively engaging leads and tailoring their approach to close deals."
"We sell 900 cars a month thanks to Smartsupp's AI chatbot and live chat."
"In the Czech Republic, the AI chatbot's personalized messages resulted in a 10% rise in live chat conversations. In Slovakia, the increase was 20%, and in Poland, it went up by 30%"
"34 000 customer conversations per month"
"240 new contacts acquired daily"
"60 % of interested customers schedule a personal meeting"
"This makes live chat 25% more affordable than phone service."
"12 chat conversations are handled by agents per hour"
"90 % satisfaction rating"
"14 s seconds – that's how fast the first response message is sent"
"People who chat have +379 % higher conversion rate than those who don't. People who interact with Smartsupp tend to buy 3.7x more often."
"2 % of visitors (who chat) make 15 % of revenue. Small amount of visitors can have a huge impact on revenue."
"Average order value increased by 127 % when people chat. Be online, response quickly and try to have as many conversations as possible."
"Every 10th conversation ends with conversion. Be online, response quickly and try to have as many conversations as possible."
"First, visitors who received assistance from a chatbot resulted in a 248% conversion rate increase."
"Second, a small 0.5% of visitors who interacted with the chatbot comprised 5% of the total revenue made."
"Third, the average order value increased by 150% when people interacted with the chatbot."
"And lastly, that every 20th live chat conversation with the chatbot resulted in a sale."
"The average order value for visitors who used chat is 2.3 times higher than the normal order value, and approximately 9.7% of total revenue comes from Smartsupp live chat."
"The conversion rate from chat alone is 10.3%, which proves the effectiveness of this service."
"This means the conversion rate for visitors using live chat is 724% higher."
"The chatbot filters out 20% of the queries"
"They have an average response time of 25 seconds,"
"In 2022, 24,316 conversations happened via Smartsupp, yielding an average of 90 to 100 conversations per day."
Testimonials
"Live chat is great, because I can communicate with customers in real time."
Dominique C.
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
"Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate."
Marketing Z.
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
"The way this app is designed and scoped is absolutely awesome! It surpasses all competition in its efforts to satisfy every need and desire!"
Danny L.
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
"E-commerce is easier now with a possibility to navigate clients to the products they are looking for."
Sklep W.
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
"Smartsupp enables me to effortlessly manage multiple customers, generate leads instantly, and avoid being tied up on the phone all day."
Timo K. at Small-Business
"I'm excited about the online tracking of user behavior as well as statistics, automatic replies, and notifications."
Jan V. at Small-Business
"We're thrilled to have found SmartSupp. It's an excellent real-time chat feature for engaging with website visitors and fulfills all our requirements."
Sophia M. at Computer Software
"Since the integration we have a close contact with our customers. Questions about the product or the customer journey can be clarified directly and without complications."
Manuel K. at Mid-Market
"We see Smartsupp as a sales channel that allows us to significantly increase our overall sales. The conversion rate from chat alone is 10.3%, which proves the efficiency of this service."
Martin Kubica, Head of Customer Support at inSPORTline.sk
Source: Smartsupp Lead Generation Chatbot: Your 24/7 Lead Gen Solution
"We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp's solutions, we sell 900 cars a month."
Jan Duchoň, Project Manager at AAA AUTO
Source: AAA AUTO: Thanks to Smartsupp chat, we sell 900 cars a month
"Some customers are coming back to our eshop because we were able to advise them. They had a great experience."
Jan Houdek, CEO and owner at Dokonalá Káva
Source: How Dokonalá káva increases their average order value by 127 % through Smartsupp
Customer Stories
AAA auto
Problem: Needed to generate more leads
Value Add: Smartsupp helped them engage with customers proactively
Outcome: They now generate up to 240 new leads every day and sell 900 cars a month
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
Dokonalá káva
Problem: Wanted to increase order value
Value Add: Smartsupp allowed them to address customer inquiries and guide them to the right products
Outcome: Increased order value by 30% for customers who used chat
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
Insportline
Problem: Needed to improve conversion rate
Value Add: Smartsupp helped them convince customers they are the best choice
Outcome: Every 5th conversation ends with a purchase, increasing their conversion rate by 724%
Source: Smartsupp | Increase sales with Live chat, Chatbot and AI tools
inSPORTline.sk
Problem: Needed to increase overall sales
Value Add: Smartsupp provided a chat service that significantly increased their sales
Outcome: The conversion rate from chat alone reached 10.3%, proving the efficiency of the service and allowing inSPORTline.sk to significantly increase their overall sales
Source: Smartsupp Lead Generation Chatbot: Your 24/7 Lead Gen Solution
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