Certainly
Overview
Certainly is a company that specializes in providing AI-powered chatbot solutions designed to enhance customer interactions and streamline business operations. Their platform offers a comprehensive suite of tools for creating conversational AI experiences, integrating seamlessly with existing business systems to improve customer service, increase sales, and gather valuable customer insights.
Industry: Conversational AI
Ideal Customer Profiles: Certainly's ideal customers are businesses looking to enhance their customer service and sales through AI-driven chatbots. This includes ecommerce companies, customer service departments, and businesses in industries like entertainment, travel, and financial services that require scalable, multilingual, and customizable virtual agents.
Website: certainly.io
LinkedIn: http://linkedin.com/company/certainly
Twitter: http://twitter.com/certainly_io
Products
Conversational AI Platform
Certainly's platform is a no-code, AI-powered solution that enables businesses to create dynamic, industry-specific chatbot experiences with ease. It offers extensive pre-made content and seamless integrations for quick deployment.
Features
No-code Chatbot Creation
Description: The platform allows users to create chatbots without any coding knowledge, making it accessible for businesses to deploy AI solutions quickly and efficiently.
Benefit: Businesses can rapidly implement AI chatbots to enhance customer interactions without needing technical expertise.
Omnichannel and Multilingual Support
Description: The platform supports multiple communication channels and languages, ensuring businesses can engage with customers globally and across various platforms.
Benefit: Increases customer reach and engagement by providing support in the customer's preferred language and channel.
Conversational AI Engine
Description: This feature uses Natural Language Processing and sentiment analysis to provide personalized interactions and handle high traffic efficiently.
Benefit: Improves customer satisfaction by delivering personalized and contextually relevant responses.
Integrations Hub
Description: Allows seamless integration with existing business systems and external services, enhancing operations and customer experience.
Benefit: Streamlines business processes by connecting chatbots with other tools and platforms, reducing manual effort.
Scalable Customer Support
Description: The platform can handle a large volume of customer queries automatically, resolving many without human intervention.
Benefit: Reduces the workload on customer service teams, allowing them to focus on more complex issues.
Conversational Commerce
Certainly's Conversational Commerce solution acts as a digital twin of a business's best salesperson, designed to increase conversion rates and sales through interactive and personalized customer interactions.
Features
Digital Salesperson
Description: This feature allows the chatbot to mimic the actions of a top salesperson, providing personalized product recommendations and assistance.
Benefit: Increases sales and customer satisfaction by offering tailored shopping experiences.
Zero-party Data Collection
Description: The chatbot collects data directly from customer interactions, helping businesses understand visitor behavior and preferences.
Benefit: Enables businesses to personalize marketing and sales strategies based on direct customer input.
Real-time Customer Engagement
Description: The chatbot interacts with customers at critical points in their shopping journey, such as when they need help with product selection or checkout.
Benefit: Reduces cart abandonment and increases conversion rates by providing timely assistance.
Ecommerce Integration
Description: Seamlessly integrates with existing ecommerce platforms, CRM, and order management systems without requiring code.
Benefit: Simplifies the implementation process and ensures consistent customer experiences across platforms.
Multimodal Interaction
Description: Supports both text and voice inputs, providing a flexible and user-friendly experience for mobile users.
Benefit: Enhances user experience by allowing customers to interact in their preferred mode of communication.
Integrations & Channels
Certainly offers a robust integrations hub that connects with a wide range of business systems, CRMs, and third-party tools, enabling businesses to create a cohesive tech ecosystem.
Features
Comprehensive API Support
Description: Supports integration with any system that has an API, allowing businesses to connect their entire tech stack to Certainly.
Benefit: Facilitates seamless data flow and process automation across different business tools.
Webhook Builder & Web SDK
Description: Provides tools for creating custom integrations and automations, significantly reducing development time.
Benefit: Empowers businesses to tailor the platform to their specific needs without extensive coding.
Out-of-the-box Integrations
Description: Offers pre-built integrations for popular platforms like Shopify, Zendesk, and Gorgias, among others.
Benefit: Quickly enhances functionality and connectivity with minimal setup effort.
Native Ecommerce and CRM Integration
Description: Integrates directly with ecommerce and CRM systems to streamline operations and improve customer interactions.
Benefit: Ensures a seamless customer experience by synchronizing data across platforms.
Integration Support and Guidance
Description: Provides support and guidance for setting up and optimizing integrations, ensuring businesses can fully leverage the platform's capabilities.
Benefit: Helps businesses maximize the value of their integrations and improve operational efficiency.
AI Chatbot Use Cases
Certainly's platform supports a wide range of use cases across different industries, providing tailored solutions for specific business needs.
Features
Industry-specific Use Cases
Description: Offers tailored chatbot solutions for industries such as energy, entertainment, travel, financial services, and ecommerce.
Benefit: Allows businesses to implement AI solutions that are specifically designed to meet their industry requirements.
Automated Data Collection
Description: Enables automated collection of data such as meter readings or customer information through chatbot interactions.
Benefit: Reduces manual data entry and improves data accuracy.
Subscription Management
Description: Provides automated responses to customer inquiries about subscription content and eligibility.
Benefit: Enhances customer satisfaction by providing quick and accurate information.
Travel Assistance
Description: Offers real-time assistance for travel-related inquiries, such as baggage allowances and flight details.
Benefit: Improves customer experience by providing timely and relevant travel information.
FAQ Deflection
Description: Uses Generative AI to automatically respond to frequently asked questions, reducing the need for human intervention.
Benefit: Increases efficiency by handling common queries automatically, freeing up human agents for more complex issues.
Pricing Plans
Certainly offers flexible, value-based pricing plans that cater to different business needs, from small businesses to large enterprises.
Features
Scalable Pricing Plans
Description: Offers a range of pricing plans that scale with the business's needs, providing access to essential and advanced features.
Benefit: Allows businesses to choose a plan that fits their budget and growth stage.
Rich Conversational Experiences
Description: Includes features like generative AI, custom intents, and advanced flow scripting to enhance chatbot interactions.
Benefit: Enables businesses to provide high-quality, personalized customer interactions.
Advanced Escalation Features
Description: Facilitates seamless handover of conversations to human agents when necessary, ensuring complex issues are handled appropriately.
Benefit: Improves customer satisfaction by ensuring that complex queries are resolved by human agents.
Advanced Testing Environment
Description: Allows businesses to test and simulate chatbot interactions before going live, ensuring a smooth user experience.
Benefit: Reduces errors and improves the quality of chatbot interactions by allowing thorough testing.
Professional Services
Description: Provides access to expert support and services for implementing and optimizing chatbot solutions.
Benefit: Ensures successful deployment and ongoing optimization of chatbot solutions.
Quantitative Benefits
"Boost Average Order Value by 20%"
"Deflect 50% of support tickets"
"95% of customer service inquiries for one of our customers were solved with Certainly."
"Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!"
"18% higher conversion rate"
"x4 increase in CS efficiency"
"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"
"80% of queries resolved without a human touch"
"75% faster ticket resolution when handled by the chatbot first"
"6.5% extra monthly revenue driven by Certainly"
"20% higher Average Order Value"
"3.5x Conversion Rate"
"85% Bot Performance Evaluation"
"52 Net Promoter Score"
"57 Net Promoter Score"
"3x Avg. conversion rate across our customers"
"Up to 400% increase in Conversions"
"40% increase in Average Order Value"
"3 weeks to launch"
"98% of your traffic doesn't convert"
Testimonials
"95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!"
Nik Sharma, CEO at Sharma Brands
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
"Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly."
Jess Cervellon, Head of Customer Experience at Feastables
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
"With the NLU and loads of customization in the Canvas, Certainly allows for a very flexible configuration which we couldn't find anywhere else."
Richard James, Head of Digital at Rat & Boa
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
"Everyone was always available, and I felt like a whole team was looking after us... I would definitely recommend you to other businesses."
Lucy Greenwood, CEO & Founder at Lucy & Yak
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
"Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience"
Enis Ayari, Founder & CEO at Bumpli
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"
Lucy Greenwood, CEO & Founder at Lucy & Yak
Source: Explore Competitive Chatbot Pricing Plans | Certainly
"Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve."
David Einarsson, Senior Project Lead at CCP Games
Source: Explore Competitive Chatbot Pricing Plans | Certainly
"The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen."
Oleksandr Chubarov, Customer Care Operations Manager at mSpy
Source: Explore Competitive Chatbot Pricing Plans | Certainly
Customer Stories
Sharma Brands
Problem: Customer service inquiries and average order value
Value Add: Certainly's AI chatbot solved 95% of customer service inquiries and increased average order value
Outcome: 95% of customer service inquiries were solved with Certainly. The average order value (AOV) of customers who used Certainly's AI chatbot is 20% higher.
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
Feastables
Problem: Developing brand voice and boosting revenue
Value Add: Certainly provided a platform for developing brand voice and boosting revenue
Outcome: Jess Cervellon, Head of Customer Experience at Feastables, highly recommends Certainly for companies wanting to develop a brand voice and boost revenue, especially in ecommerce and D2C.
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
Rat & Boa
Problem: Needed a flexible configuration for their chatbot
Value Add: Certainly provided NLU and extensive customization options in the Canvas
Outcome: Richard James, Head of Digital at Rat & Boa, found that Certainly allowed for a very flexible configuration which they couldn't find anywhere else.
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
Lucy & Yak
Problem: Needed dedicated support for their business
Value Add: Certainly provided excellent customer support and availability
Outcome: Lucy Greenwood, CEO & Founder of Lucy & Yak, felt like a whole team was looking after them and would definitely recommend Certainly to other businesses.
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
Bumpli
Problem: Needed integration with Shopify, Gorgias, and Klaviyo
Value Add: Certainly provided seamless integration with these systems
Outcome: Enis Ayari, Founder & CEO of Bumpli, found Certainly ideal for Shopify owners who work with Gorgias and Klaviyo, providing the best possible experience through seamless integration.
Source: Welcome to Certainly | Your All-in-One AI Chatbot Solution
CCP Games
Problem: Need for responsive customer service and best practices guidance
Value Add: Certainly provided fast, responsive customer service and explained best practices
Outcome: CCP Games received fantastic customer service, with quick responses and clever solutions to their challenges
Source: Explore Competitive Chatbot Pricing Plans | Certainly
mSpy
Problem: Need for a flexible and versatile platform
Value Add: Certainly offered a flexible platform that can be used in various ways
Outcome: mSpy found the platform to be flexible and versatile, allowing them to use Certainly in any possible way, with the company working on making new features possible if needed
Source: Explore Competitive Chatbot Pricing Plans | Certainly
Coolparcel
Problem: High volume of customer support queries requiring human intervention
Value Add: Certainly's AI chatbot platform resolved a large portion of queries automatically
Outcome: 80% of queries resolved without human touch, significantly reducing the workload on human support staff
Source: Experience Advanced Features on Our AI Chatbot Platform | Certainly
Tiger of Sweden
Problem: Low conversion rates in their ecommerce operations
Value Add: Certainly's conversational AI platform enhanced customer engagement and guided purchasing decisions
Outcome: 3x average conversion rate compared to industry standards
Source: Experience Advanced Features on Our AI Chatbot Platform | Certainly
SikSilk
Problem: Needed to improve customer satisfaction and loyalty
Value Add: Certainly's chatbot provided personalized and efficient customer support
Outcome: Achieved a Net Promoter Score of 57, indicating high customer satisfaction and loyalty
Source: Experience Advanced Features on Our AI Chatbot Platform | Certainly
Similar Tools
Ultimate
Ultimate is a customer support automation company that leverages generative AI to automate up to 80% of support requests across digital channels. As a part of Zendesk, Ultimate offers AI-powered bots that enhance customer experience (CX), empower support agents, and improve operational efficiency. Their solutions integrate seamlessly with existing CRM systems, providing personalized and scalable support solutions for businesses worldwide.
Kindly
Kindly is a company that specializes in providing AI-powered chatbot solutions designed to automate customer support and enhance user experiences on websites. Their platform leverages machine learning and generative AI to deliver seamless, multilingual interactions, helping businesses improve customer engagement, drive sales, and optimize conversions. With a focus on user-friendly interfaces and powerful analytics, Kindly aims to transform online interactions into meaningful, efficient, and personalized experiences.
Kustomer
Kustomer is a customer service CRM platform that leverages AI and data to enhance customer support experiences. It offers a suite of tools designed to improve agent efficiency, automate customer interactions, and provide a unified view of customer data across all channels. The platform is trusted by innovative brands to manage billions of customer interactions, aiming to revolutionize customer service with proactive and personalized support solutions.