Kindly
Overview
Kindly is a company that specializes in providing AI-powered chatbot solutions designed to automate customer support and enhance user experiences on websites. Their platform leverages machine learning and generative AI to deliver seamless, multilingual interactions, helping businesses improve customer engagement, drive sales, and optimize conversions. With a focus on user-friendly interfaces and powerful analytics, Kindly aims to transform online interactions into meaningful, efficient, and personalized experiences.
Industry: AI Chatbots
Ideal Customer Profiles: Kindly's products and services are ideal for enterprises and businesses looking to enhance their customer support and engagement through AI-driven chatbots. This includes e-commerce platforms, customer service departments, and companies seeking to automate repetitive tasks and improve user experiences across multiple languages.
Website: kindly.ai
LinkedIn: http://linkedin.com/company/kindlyai
Twitter: http://twitter.com/kindlydotai
Products
Kindly GPT
Kindly GPT leverages generative AI to ensure natural and seamless conversations with users, combining pre-programmed responses with AI-generated content for comprehensive interaction capabilities.
Features
Generative AI Conversations
Description: Kindly GPT uses generative AI to facilitate natural and seamless conversations with users, enhancing the chatbot's ability to provide relevant and accurate responses.
Benefit: Users experience more human-like interactions, improving satisfaction and engagement.
Safe and Reliable LLMs
Description: Kindly GPT includes built-in fact-checkers to ensure that all responses are based on real data from the business, enhancing the reliability of the chatbot.
Benefit: Businesses can trust that the information provided by the chatbot is accurate and reliable.
Multilingual Support
Description: Kindly GPT supports over 100 languages, allowing businesses to engage with a global audience and cater to diverse linguistic needs.
Benefit: Businesses can expand their reach and provide support to a wider audience.
Scalability
Description: The platform is designed to handle increased traffic without affecting performance, ensuring consistent service during peak times.
Benefit: Businesses can maintain high-quality service even during high-demand periods.
Customizable Intelligence
Description: Kindly GPT allows for customization to align with a business's unique brand and user needs, providing both predefined and generative answers.
Benefit: Businesses can tailor the chatbot experience to better reflect their brand and meet specific customer needs.
Kindly Platform
The Kindly Platform is a no-code solution that empowers teams to build and deploy powerful chatbots quickly and easily, with features that support complex dialogues and multilingual interactions.
Features
Ease of Use
Description: The platform offers a user-friendly interface that allows both technical and non-technical team members to create and deploy chatbots efficiently.
Benefit: Teams can quickly implement chatbot solutions without extensive technical expertise.
Multilingual Capabilities
Description: The platform supports over 100 languages and can automatically detect and switch languages based on user input.
Benefit: Businesses can provide seamless support to a global audience.
Bot Improvements
Description: This feature uses machine learning to automate the optimization of chatbots, reducing manual maintenance and improving response accuracy.
Benefit: Businesses can ensure their chatbots remain effective and up-to-date with minimal effort.
Integration Flexibility
Description: The platform supports easy integration with existing systems and tools, including ready-made plugins for popular services like Facebook Messenger and Zendesk.
Benefit: Businesses can enhance their chatbot capabilities by integrating with other tools and platforms.
Data Security
Description: Kindly ensures that both business and customer data are protected, adhering to high standards of privacy and security.
Benefit: Businesses can trust that their data is secure, fostering customer confidence.
Kindly Chat
Kindly Chat provides a rich, customizable user interface for delivering automated support and engaging customer interactions, designed to fit seamlessly with a business's brand.
Features
User-Friendly Interface
Description: The chat interface is designed to be intuitive and easy to navigate, providing a seamless experience for users transitioning between automated and live support.
Benefit: Users enjoy a smooth and engaging interaction, enhancing satisfaction and loyalty.
Automatic Language Recognition
Description: The chat system can automatically detect and switch to the user's preferred language, ensuring effective communication.
Benefit: Users receive support in their native language, improving understanding and satisfaction.
Proactive Engagement
Description: Kindly Chat allows businesses to proactively engage users with tips, guides, and relevant information to drive sales and loyalty.
Benefit: Businesses can increase conversions and customer retention through targeted engagement.
Rich Media Support
Description: The platform supports various media types, including video and images, to enhance communication and engagement.
Benefit: Users receive more dynamic and engaging content, improving the overall experience.
Seamless Bot-Agent Transition
Description: The chat system allows for easy transition between automated and human support, ensuring complex issues are handled effectively.
Benefit: Users receive comprehensive support, improving resolution rates and satisfaction.
Kindly Analytics
Kindly Analytics provides powerful insights into customer interactions and chatbot performance, helping businesses make data-driven decisions to enhance customer relations.
Features
Advanced Analytics
Description: The tool offers advanced filtering options, fast loading times, and interactive graphs to help businesses analyze data effectively.
Benefit: Businesses can quickly identify trends and insights to inform strategic decisions.
Real-Time Data
Description: Kindly Analytics provides real-time data on customer interactions, allowing businesses to stay informed and responsive.
Benefit: Businesses can react quickly to changes and optimize their strategies in real-time.
Organization-Wide Analytics
Description: The tool offers a comprehensive view of analytics across all chatbots within an organization, facilitating holistic performance assessment.
Benefit: Businesses can ensure consistent performance and identify areas for improvement across all chatbots.
Language Filtering
Description: Analytics can be filtered by language, allowing businesses to tailor their strategies to specific demographics.
Benefit: Businesses can optimize their approach for different language groups, enhancing engagement and satisfaction.
Customer Insights
Description: The tool provides deep insights into customer behavior and feedback, helping businesses understand their needs and preferences.
Benefit: Businesses can tailor their offerings to better meet customer expectations, improving satisfaction and loyalty.
Customer Support Automation
Kindly's Customer Support Automation solution uses AI to handle repetitive inquiries, freeing up human agents for more complex tasks and improving overall efficiency.
Features
Automated Inquiry Handling
Description: The solution automates responses to common customer inquiries, reducing the workload on human agents and allowing them to focus on more complex issues.
Benefit: Businesses can improve efficiency and reduce response times, enhancing customer satisfaction.
24/7 Availability
Description: The chatbot provides round-the-clock support, ensuring customers can get help whenever they need it, regardless of time zones.
Benefit: Businesses can offer consistent support and improve customer satisfaction by being always available.
Continuous Learning
Description: The system uses machine learning to continuously improve its responses based on interactions, enhancing accuracy and relevance over time.
Benefit: Businesses benefit from a constantly improving support system that adapts to customer needs.
Resource Optimization
Description: By automating routine inquiries, the solution allows businesses to allocate human resources to more strategic tasks, optimizing team productivity.
Benefit: Businesses can achieve more with the same resources, improving overall efficiency and effectiveness.
Scalable AI Solutions
Description: The AI-driven system is designed to scale with business growth, handling increased volumes of inquiries without compromising performance.
Benefit: Businesses can maintain high-quality support as they grow, ensuring customer satisfaction and loyalty.
Quantitative Benefits
"Before: 90% of chats went through to the live agents " We needed 3-6 agents available on chat. Now, with Kindly, we can do the same job with 1-3 agents""
"Increase in automated conversations 50%"
"User satisfaction rate 80%"
"User interaction per year 2 300 000"
"Kindly's conversion technology increased Dressmann's on-site engagement by 34%"
"A chatbot implemented by Kindly reduced Helthjem's customer service queries by 30%"
Testimonials
"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."
Edward Thorstad, Chief Customer Officer at Norwegian
"Before: 90% of chats went through to the live agents " We needed 3-6 agents available on chat. Now, with Kindly, we can do the same job with 1-3 agents""
Martijn Doomenerik at Youfone
"We made a very good decision choosing Kindly."
Kent Hafskjær, Nordic After Sales Channel Manager at Elkjøp
"Since Kindly is a startup, they're very open and flexible about everything (...) That's a very good plus point. When you look at other companies that are bigger chatbot companies, I don't think they would be this flexible."
Evelien Jacobs, Social Media and Community Specialist at Kahoot!
"The choice fell on Kindly. They have unique expertise as well as the most user friendly platform."
Source: Machine Learning & Generative AI Solutions with full Control
"This has been such a fun project. The smooth and efficient process has been a truly enjoyable experience."
Mikaela Loch, Customer Experience Solution Specialist at Cellbes
"The best part of Kindly is all the possibilities. A single integration enables so much more functionality. Seeing the possibilities with the API and webhooks from the inside makes the platform very, very rich in functionality."
Mikael Svensson, Nordic Webmaster at Adecco
"We decided on Kindly because the company has high expertise in the field and many exciting customer case studies and success stories. Kindly is also a Norwegian start-up and we found them easy to work with"
Rune Bakken, Enterprise Architect at Olav Thon Gruppen
"Kindly's implementation team did all of the heavy lifting. I was amazed at how much attention we received, the follow-up that was provided, and the amount of help and support provided along the way. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication."
Anette Onshuus, Business Developer at Helthjem
"With Kindly, we can confidently handle high volumes of new customer requests. With a platform like theirs, we were able to accelerate our growth."
Thomas, Customer Experience at NBX
"Kindly believes in the value of building a team dynamic, investing in personal relationships, and providing solution-oriented technology that aligns with our core values as a business. They have a healthy belief in all of these concepts, and their technology is easy for us to use and understand. Kindly has helped us improve our lead qualification and buying process, and we're very excited to make their solutions a cornerstone of our own ventures."
Andreas Kløvning, Regional Manager, Oslo and Viken at Notar
"We started working with Kindly because we wanted to serve our customers better. Kindly optimizes the customer experience without compromising the quality of service we can offer. For example, our chatbot is available to customers outside of business hours. It gives them the same information a human support agent could. This means we can now push out information to our customers the fastest way possible. In our industry, that's a game changer."
Rikke Erichsen, VP of Customer Success at Xplora Technologies
"We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results."
Aron Wallden at Dressmann
"Kindly's implementation team did all of the heavy lifting. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication."
Anette Onshuus, Business Developer at Helthjem
Source: Conversational Commerce Solutions | Collaborative E-commerce Expertise
Customer Stories
Youfone
Problem: High volume of chats going to live agents
Value Add: Kindly reduced the number of agents needed to handle chats
Outcome: Before implementing Kindly, 90% of chats went through to live agents, requiring 3-6 agents available on chat. After implementing Kindly, they can do the same job with only 1-3 agents.
Norwegian Airlines
Problem: Need for a simple, multilingual chatbot solution
Value Add: Kindly provided a simple, easy-to-use platform with multilingual capabilities and easy system integration
Outcome: Norwegian Airlines chose Kindly for its simplicity, ease of use, multilingual capabilities, and ability to connect easily with other systems.
Elkjøp
Problem: Unspecified challenges in customer service or sales
Value Add: Kindly provided an effective chatbot solution
Outcome: Elkjøp made a very good decision choosing Kindly, indicating satisfaction with the product.
Kahoot!
Problem: Need for a flexible chatbot solution
Value Add: Kindly offered flexibility and openness that larger chatbot companies couldn't match
Outcome: Kahoot! appreciated Kindly's flexibility as a startup, which they felt was superior to what larger chatbot companies could offer.
Cellbes
Problem: Needed to improve customer experience
Value Add: Kindly provided a smooth and efficient chatbot implementation process
Outcome: The project was described as "fun" and "a truly enjoyable experience" by Mikaela Loch, Customer Experience Solution Specialist at Cellbes
Adecco
Problem: Needed a versatile chatbot solution
Value Add: Kindly provided a platform with rich functionality through API and webhooks
Outcome: Mikael Svensson, Nordic Webmaster at Adecco, praised the platform's extensive possibilities and functionality
Olav Thon Gruppen
Problem: Needed a chatbot solution for their hotel business
Value Add: Kindly offered high expertise and many exciting customer case studies
Outcome: Chose Kindly for their hotel chatbot implementation, finding them easy to work with
Helthjem
Problem: Required support for implementation
Value Add: Kindly provided extensive implementation support and follow-up
Outcome: Anette Onshuus, Business Developer at Helthjem, was amazed by the attention, follow-up, and support provided during implementation
Notar
Problem: Needed to improve lead qualification and buying process
Value Add: Kindly provided easy-to-use technology aligned with Notar's core values
Outcome: Improved lead qualification and buying process, with Kindly's solutions becoming a cornerstone of Notar's ventures
Xplora Technologies
Problem: Needed to serve customers better and provide information quickly
Value Add: Kindly provided a chatbot available outside business hours, offering the same information as human support agents
Outcome: Improved customer service by providing faster information delivery, which was described as a "game changer" in their industry by Rikke Erichsen, VP of Customer Success at Xplora Technologies
Norwegian
Problem: Required a simple, multilingual chatbot that could connect with other systems
Value Add: Kindly offered a chatbot with simplicity, ease of use, multilingual capabilities, and easy system integration
Outcome: Norwegian chose Kindly for its simplicity, ease of use, multilingual capabilities, and ability to connect easily with other systems
Dressmann
Problem: Needed to increase on-site engagement
Value Add: Kindly's conversion technology was implemented to improve customer interaction and engagement on their website
Outcome: Increased on-site engagement by 34%
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