Tool Details

Justcall icon

Justcall

Overview

JustCall is a comprehensive business communication platform that offers a range of services designed to enhance customer interactions through voice, SMS, email, and WhatsApp. The platform integrates with over 100 popular business tools and leverages AI to automate workflows, improve agent performance, and provide actionable insights from customer conversations. JustCall is trusted by over 6,000 businesses worldwide for its ability to streamline communication processes and drive business growth.

Industry: Business Communication

Ideal Customer Profiles: JustCall's ideal customers are businesses of all sizes that require efficient communication solutions to manage customer interactions. This includes industries such as real estate, healthcare, education, financial services, retail, and e-commerce. Companies looking to enhance their customer service, sales outreach, and internal communication through AI-driven insights and automation would benefit greatly from JustCall's offerings.

Website: justcall.io

LinkedIn: http://linkedin.com/company/justcall-io

Twitter: http://twitter.com/justcall_io

Products

Cloud Phone System

JustCall's Cloud Phone System offers a seamless integration of voice and SMS workflows on a single platform, allowing businesses to manage all their communication needs efficiently.

Features

Unified Communication Platform

Description: Integrates voice and SMS workflows into a single platform, allowing businesses to manage all communication channels efficiently.
Benefit: Streamlines communication processes, reducing the need for multiple tools and improving efficiency.

Automated Call Distribution

Description: Automatically routes incoming calls to the most appropriate agent based on predefined criteria, ensuring that customer queries are handled by the right person.
Benefit: Improves customer satisfaction by reducing wait times and ensuring queries are handled by the most qualified agents.

Call Recording

Description: Records all calls automatically, allowing businesses to review interactions for quality assurance and training purposes.
Benefit: Enhances customer service quality by providing insights into agent performance and customer interactions.

Advanced Analytics

Description: Provides real-time analytics on call performance, including metrics such as call duration, wait times, and agent performance.
Benefit: Enables businesses to make data-driven decisions to improve call center efficiency and agent productivity.

IVR (Call Menu)

Description: Interactive Voice Response system that guides customers through a menu to direct them to the appropriate department or solution.
Benefit: Reduces call handling times and improves customer experience by directing them to the right resource quickly.

AI Voice Agent

The AI Voice Agent can handle hundreds of calls simultaneously, pre-qualify leads, and book appointments without human intervention, making it a powerful tool for scaling customer interactions.

Features

Scalable Call Handling

Description: Capable of managing a large volume of calls simultaneously, the AI Voice Agent can handle customer queries and book appointments autonomously.
Benefit: Increases efficiency by reducing the need for human agents to handle routine calls, allowing them to focus on more complex tasks.

Appointment Booking

Description: The AI Voice Agent can collect customer information and schedule appointments, streamlining the booking process.
Benefit: Improves customer experience by providing a quick and easy way to book appointments without waiting for a human agent.

Knowledge Base Integration

Description: Integrates with user-defined knowledge bases to provide accurate answers to customer queries.
Benefit: Enhances customer satisfaction by providing quick and accurate responses to common questions.

CRM Integration

Description: Automatically updates CRM systems with call details and suggests follow-up actions based on the conversation.
Benefit: Improves sales and customer service processes by ensuring that all customer interactions are logged and actionable insights are provided.

Outbound Calling

Description: Capable of making outbound calls to leads, the AI Voice Agent can nurture prospects through the sales funnel.
Benefit: Increases sales opportunities by proactively reaching out to potential customers and guiding them through the sales process.

Sales Dialer

JustCall's Sales Dialer automates the dialing process, allowing sales teams to maximize their outreach efforts and connect with more leads in less time.

Features

Dialing Automation

Description: Automates the process of dialing numbers, allowing sales teams to focus on conversations rather than manual dialing.
Benefit: Increases productivity by reducing the time spent on dialing and allowing more time for actual sales conversations.

Predictive Dialer

Description: Uses algorithms to predict when agents will be available and dials multiple numbers simultaneously to ensure continuous call flow.
Benefit: Improves contact rates by minimizing downtime between calls and ensuring agents are always engaged.

Dynamic Dialing Modes

Description: Offers various dialing modes, including auto, predictive, and dynamic, to suit different sales strategies and needs.
Benefit: Provides flexibility in dialing strategies, allowing sales teams to choose the most effective mode for their campaigns.

Integrated Workflows

Description: Integrates with email and SMS workflows, allowing sales teams to schedule calls, send follow-ups, and manage voicemails efficiently.
Benefit: Streamlines sales processes by integrating multiple communication channels into a single workflow.

CRM Lead Integration

Description: Automatically imports leads from CRM systems and prioritizes them for calling based on predefined criteria.
Benefit: Ensures that sales teams focus on the most promising leads, improving conversion rates and sales efficiency.

SMS & MMS Inbox

The SMS & MMS Inbox allows businesses to manage all text and multimedia messages from a single platform, enhancing communication with customers through their preferred channels.

Features

Unified Messaging Platform

Description: Allows businesses to send and receive SMS and MMS messages from a single inbox, streamlining communication processes.
Benefit: Improves customer engagement by providing a centralized platform for managing all text-based communications.

SMS Workflows

Description: Enables the creation of automated workflows for sending SMS messages based on specific triggers or conditions.
Benefit: Enhances efficiency by automating routine messaging tasks, freeing up time for more strategic activities.

WhatsApp Integration

Description: Integrates WhatsApp messaging into the platform, allowing teams to collaborate on customer interactions through a shared inbox.
Benefit: Expands communication options by incorporating a popular messaging app, improving customer reach and engagement.

SMS Copilot

Description: Uses AI to provide insights and suggestions for crafting effective business messages, ensuring consistency and relevance.
Benefit: Improves message quality and effectiveness, leading to better customer engagement and response rates.

SMS Bots

Description: Automates responses to common queries and follow-ups, ensuring timely communication with customers.
Benefit: Increases responsiveness and customer satisfaction by providing instant answers to frequently asked questions.

AI Coaching

AI Coaching provides personalized training and real-time guidance to agents, helping them improve their performance and deliver better customer interactions.

Features

Personalized Coaching Plans

Description: Offers tailored coaching plans for each agent, focusing on their specific strengths and areas for improvement.
Benefit: Accelerates agent development by providing targeted training that addresses individual needs.

Real-Time Guidance

Description: Provides real-time prompts and suggestions during calls to help agents navigate complex interactions effectively.
Benefit: Enhances agent performance by offering immediate support and reducing the likelihood of errors.

Automated Performance Evaluation

Description: Automatically assesses agent performance using AI-driven metrics, eliminating the need for manual evaluations.
Benefit: Saves time and resources by streamlining the performance review process and providing objective assessments.

Comprehensive Performance Analytics

Description: Provides detailed analytics on agent performance, including call handling times, customer satisfaction scores, and more.
Benefit: Enables managers to make informed decisions about training and development needs based on comprehensive data.

Custom AI Coaching Cues

Description: Delivers personalized coaching cues to agents, helping them adopt best practices and improve their performance.
Benefit: Ensures consistent service quality by helping all agents perform at the level of top performers.

Quantitative Benefits

"30% Reduction in average handle time"

"18% Faster first call resolution"

"Avalon Pharmacy decreased call queries by 40% and saved 2 hours per day with JustCall"

"With JustCall, Pinnacle Career Institute sees its enrollment increase more than 52%"

"CrowdStreet reduces client response times by 100%"

"Our phone calls have decreased dramatically, but our engagement has increased"

"Kakar finds he has at least two additional hours per day to dedicate to his patients."

"Customer engagement rates have increased by at least 20%"

"This is in large part due to the number of daily calls decreasing from 2,000 to roughly 1,200"

"With over 7,500 email addresses and phone numbers stored, the pharmacy now has a relationship with over a third of the town's population."

"We've seen our marketing campaigns lead to marketing orders at a 100% higher rate than before we rolled out JustCall."

Testimonials

"In 12 months, JustCall helped customer response times go from a couple of days to within a day."

Reed Lewallen, Manager of Investor Care at CrowdStreet

Source: JustCall: The Leading Business Communication Platform

"What I love most about JustCall is the ease of use. You can just log in and get going. And it's such a fantastic system where everything gets noted in the customer profile."

Amit Kakar, CEO at Avalon Pharmacy

Source: JustCall: The Leading Business Communication Platform

"More calls are being made, which leads to more applications and higher enrollments. JustCall allowed us to improve the productivity of each agent."

Barney Woodbridge, Head of Growth at Nexford University

Source: JustCall: The Leading Business Communication Platform

"JustCall AI gives us insights into all interactions: how many texts we're sending, how long each call lasts, which agents are closing the most business - everything we need to know to optimize processes"

Klaus Salchner, CTO at Apollo Insurance

Source: JustCall: The Leading Business Communication Platform

"JustCall's SMS automations, image targeting, and integrations with Zapier and Copper have doubled our marketing-to-order conversion rate by 100%!"

Lauren Craig, Director of Marketing

Source: Explore Key Features of our Platform | JustCall

"JustCall boosted our call volume, applications, and enrollments, thanks to its productivity-enhancing features!"

Barney Woodbridge, Head of Growth

Source: Explore Key Features of our Platform | JustCall

"We've multiplied our outbound sales reach by 10 with only a 10-person team. Sunup Solar is operating like a much bigger company without the massive staffing costs."

Ray Polanco, Founder and CEO at Sunup Solar

Source: Explore Key Features of our Platform | JustCall

"Don't waste your time or try anything else. When I saw JustCall, I said, 'Oh wow. I wish I had done this five years ago."

Amit Kakar, CEO

Source: Explore Key Features of our Platform | JustCall

"JustCall's ability to customize and cater solutions for us has been an unbelievable experience. It's made our ability to use JustCall greater than any other program we've used for communication."

Brad Cohen, Partner and Senior Director

Source: Explore Key Features of our Platform | JustCall

"JustCall's call transcription feature empowers our hard-of-hearing team member to participate fully in phone conversations, fostering her confidence and enabling Smart Charge America to reap the benefits of her exceptional sales skills."

David Laderberg, Vice President at Smart Charge America

Source: Explore Key Features of our Platform | JustCall

"For a long time, nothing was changing. Actually, it was getting progressively worse. I started researching, saying, 'There has to be a better way of communication.'"

Amit Kakar, CEO at Avalon Pharmacy

Source: Avalon Pharmacy Thrives with 20%+ Engagement Boost from Justcall

"JustCall has really opened our eyes. It's changed a lot of our business. It's made my life easier. And it's created better customer relationships."

Amit Kakar, CEO at Avalon Pharmacy

Source: Avalon Pharmacy Thrives with 20%+ Engagement Boost from Justcall

"JustCall has really opened our eyes. It's made my life easier. And it's created better customer relationships."

Amit Kakar, CEO at Avalon Pharmacy

Source: Outbound Call Center Software | JustCall

"The SMS automations, the dynamic dialer etc are all working together to create better customer experience."

Julian Fayad, Founder and CEO at LoanOptions

Source: Outbound Call Center Software | JustCall

"JustCall always works, without fail. And the support I've gotten from the company is outstanding."

Scott Stewart, Director of Operations at EZ-BDC

Source: Outbound Call Center Software | JustCall

"We've seen our marketing campaigns lead to marketing orders at a 100% higher rate than before we rolled out JustCall."

Lauren Craig, Director of Marketing at Front Door Fashion

Source: Outbound Call Center Software | JustCall

"JustCall's tools are boosting PCI's efficiency, especially call recording, sales dialer, SMS, analytics, and HubSpot integration."

Bayleigh Vick, Remote Admissions Manager at Pinnacle Career Institute

Source: Outbound Call Center Software | JustCall

"Using the analytics in JustCall has given us valuable insights into what's happening with our calls and texts. We've been able to leverage those insights to route leads to the agents most likely to convert them to sales — which has helped increase our conversions significantly."

Klaus Salchner, Chief Technology Officer at Apollo Insurance

Source: JustCall AI: Actionable Insights from Customer Conversations

"The analytics dashboard gives me so much visibility into our call traffic, how quickly our loan specialists answer calls, and even the short window when productivity drops — around 5pm, when the team heads out for a beer. JustCall is helping LoanOptions turn more leads into customers."

Julian Fayad, Founder and CEO at LoanOptions

Source: JustCall AI: Actionable Insights from Customer Conversations

"Helps improve the messages that I send to my customers. SMS Rephrasing gives me good alternatives to improve my message tone. Enables me to identify the areas in which my message lacks the intended tone."

Michael Filzwieser, Manager at Vancouver Auto Credit

Source: JustCall AI: Actionable Insights from Customer Conversations

Customer Stories

Avalon Pharmacy

Problem: High volume of call queries and time-consuming processes

Value Add: JustCall provided an easy-to-use system that logs everything in the customer profile

Outcome: Decreased call queries by 40% and saved 2 hours per day

Source: JustCall: The Leading Business Communication Platform

Pinnacle Career Institute

Problem: Low enrollment rates

Value Add: JustCall improved agent productivity and increased the number of calls made

Outcome: Saw enrollment increase by more than 52%

Source: JustCall: The Leading Business Communication Platform

CrowdStreet

Problem: Long customer response times

Value Add: JustCall provided a platform to manage customer communications more efficiently

Outcome: Reduced client response times from a couple of days to within a day in 12 months

Source: JustCall: The Leading Business Communication Platform

Nexford University

Problem: Low productivity and enrollment rates

Value Add: JustCall allowed for more calls to be made and improved agent productivity

Outcome: Increased applications and higher enrollments

Source: JustCall: The Leading Business Communication Platform

Apollo Insurance

Problem: Lack of insights into customer interactions

Value Add: JustCall AI provided comprehensive insights into all interactions

Outcome: Gained visibility into text volume, call duration, agent performance, and process optimization opportunities

Source: JustCall: The Leading Business Communication Platform

Front Door Fashion

Problem: Low application and enrollment rates

Value Add: JustCall improved agent productivity and increased the number of calls made

Outcome: More calls led to more applications and higher enrollments

Source: JustCall: The Leading Business Communication Platform

EZ-BDC

Problem: Unreliable communication system

Value Add: JustCall provided a reliable and consistent communication platform

Outcome: Improved operational efficiency and customer support

Source: Outbound Call Center Software | JustCall

LoanOptions

Problem: Lack of visibility into call traffic and agent productivity

Value Add: JustCall provided analytics dashboard for better insights

Outcome: Improved visibility into call traffic, agent response times, and productivity patterns, helping to turn more leads into customers

Source: JustCall AI: Actionable Insights from Customer Conversations

Vancouver Auto Credit

Problem: Difficulty in improving message tone and quality

Value Add: JustCall's SMS Copilot feature provided message rephrasing and tone analysis

Outcome: Improved message tone and quality in customer communications

Source: JustCall AI: Actionable Insights from Customer Conversations

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