Tool Details

Koncert

Overview

Koncert is a leading provider of AI-powered sales engagement solutions designed to enhance B2B sales productivity. The company offers a suite of dialers and sales tools that integrate with existing CRM systems to streamline sales processes, improve connect rates, and facilitate remote sales collaboration. Koncert's platform is built to support sales teams in making more effective calls, managing caller IDs, and utilizing machine learning for lead scoring and prioritization.

Industry: Sales Technology

Ideal Customer Profiles: Koncert's ideal customers are B2B sales teams, including account executives, sales development representatives (SDRs), and sales managers, who are looking to enhance their sales productivity through advanced dialing solutions and multi-channel sales engagement. These customers typically operate in industries where high-volume outbound calling and lead management are critical to success.

Website: koncert.com

LinkedIn: http://linkedin.com/company/koncert-co

Twitter: http://twitter.com/koncert_com

Products

AI Dialers

Koncert's AI Dialers offer ultra-low latency connections and intelligent filtering to enhance outbound calling productivity. They integrate seamlessly with CRM systems and provide features like local caller ID management and real-time coaching.

Features

Multiple Dialer Options

Description: Koncert provides four types of dialers: AI Parallel, AI Flow, Agent-Assisted, and Click to Call. Each dialer is designed to cater to different sales needs, from multi-line power dialing to single-line efficiency.
Benefit: Sales teams can choose the dialer that best fits their workflow, increasing efficiency and productivity.

Automated Local Presence

Description: The system automatically selects local caller IDs based on the prospect's area code, ensuring calls appear local to the recipient.
Benefit: Improves connect rates by making calls appear more familiar and trustworthy to prospects.

Remote Coaching

Description: Managers can listen to live or recorded calls and provide real-time coaching to sales reps without the prospect hearing.
Benefit: Enhances sales training and performance by allowing managers to provide immediate feedback and guidance.

Caller ID Health Monitoring

Description: The Heat Map feature tracks the usage of caller IDs to ensure they are not marked as spam, maintaining their reputation.
Benefit: Ensures higher call pickup rates by keeping caller IDs clean and reputable.

Intelligent Call Filtering

Description: The dialers automatically filter out non-productive call outcomes like busy tones and voicemails, focusing only on live connections.
Benefit: Increases the number of live conversations by reducing time spent on unproductive calls.

Koncert Cadence

Koncert Cadence is a multi-channel sales sequencer that automates outreach through phone, email, video, and social channels, allowing for consistent and personalized communication with prospects.

Features

Multi-Channel Engagement

Description: Allows sales teams to engage prospects through a variety of channels, including phone, email, video, and social media, in a sequenced and automated manner.
Benefit: Increases the reach and effectiveness of sales outreach by utilizing multiple communication channels.

Daily Task Management

Description: Provides a task list feature that helps sales reps organize their daily activities and prioritize tasks based on prospect engagement.
Benefit: Improves productivity by ensuring reps focus on the most important tasks each day.

CRM Integration

Description: Seamlessly integrates with Salesforce and other CRMs to capture and sync sales activities, ensuring data consistency and accessibility.
Benefit: Saves time and reduces errors by automating data entry and synchronization.

A/B Testing

Description: Enables sales teams to test different messaging strategies to determine which are most effective in engaging prospects.
Benefit: Optimizes sales messaging to increase conversion rates and close more deals.

Speed-to-Lead

Description: Ensures that inbound leads are prioritized and routed to the top of the sales queue for immediate follow-up.
Benefit: Increases the likelihood of converting inbound leads by reducing response time.

Remote Salesfloor

Koncert's Remote Salesfloor replicates the traditional salesfloor experience in a virtual environment, enabling real-time collaboration and coaching among sales teams.

Features

Real-Time Collaboration

Description: Enables sales teams to collaborate in real-time through audio, video, and content sharing, regardless of their physical location.
Benefit: Enhances team productivity and cohesion by facilitating seamless communication and collaboration.

On-the-Job Coaching

Description: Allows managers to observe and coach sales reps during live calls, providing guidance and feedback in real-time.
Benefit: Accelerates the learning curve for new reps and improves overall sales performance.

Team Activity Sessions

Description: Facilitates team-based calling sessions, known as call blitzes, to boost morale and productivity.
Benefit: Increases call volume and effectiveness by leveraging team dynamics and energy.

Seamless Access

Description: Provides easy access to virtual meeting rooms, allowing reps to join or leave sessions with a single click.
Benefit: Simplifies the process of joining collaborative sessions, enhancing flexibility and responsiveness.

Whisper Mode

Description: Enables managers to provide discreet coaching to reps during live calls without the prospect hearing.
Benefit: Improves call quality and rep confidence by offering real-time support and guidance.

Caller ID Management

Koncert's Caller ID Management system uses a unique Heat Map function to maintain the health of outbound dialer numbers, ensuring high connect rates and protecting brand reputation.

Features

Heat Map Monitoring

Description: Tracks the usage of caller IDs to ensure they are not marked as spam and maintains their reputation.
Benefit: Increases call connect rates by ensuring caller IDs remain clean and reputable.

Mapped Area Code Dialing

Description: Automatically selects caller IDs that match the area code of the prospect, enhancing the local presence of calls.
Benefit: Improves the likelihood of call pickup by making calls appear local to the recipient.

Custom Caller ID

Description: Allows sales teams to use their own phone numbers as caller IDs, providing a personal touch to calls.
Benefit: Enhances personalization and trust in sales calls by using familiar numbers.

Random Caller ID Selection

Description: Enables the use of a pool of caller IDs for a specific area code, shuffling through them to avoid detection as spam.
Benefit: Reduces the risk of caller IDs being marked as spam by varying the numbers used.

Call Forwarding Setup

Description: Allows prospects to call back using the same number they were contacted from, ensuring seamless communication.
Benefit: Improves customer experience by providing a consistent and reliable point of contact.

Smart Platform

Koncert's Smart Platform leverages machine learning and predictive intelligence to score and prioritize B2B sales leads, optimizing sales outreach efforts.

Features

Ideal Customer Profile Creation

Description: Allows sales teams to define their target customer profiles using data signals from their CRM, ensuring targeted outreach.
Benefit: Enhances the precision of sales efforts by focusing on the most relevant prospects.

Dynamic Re-Prioritization

Description: Continuously updates dialing lists based on changing conditions, ensuring calls are made at the optimal time.
Benefit: Maximizes the effectiveness of sales calls by targeting prospects at the best times.

Direct Dial Recognition

Description: Identifies and prioritizes contacts with direct dial numbers, improving the chances of reaching decision-makers.
Benefit: Increases the efficiency of sales calls by focusing on high-value contacts.

Relevance-Based Lead Selection

Description: Utilizes insights to filter and prioritize leads based on their relevance to the sales team’s goals.
Benefit: Improves lead quality and conversion rates by focusing on the most promising prospects.

Predictive Lead Scoring

Description: Uses predictive intelligence to score leads, helping sales teams prioritize their efforts on the most promising opportunities.
Benefit: Enhances sales productivity by directing resources towards the highest potential leads.

Quantitative Benefits

Testimonials

"Koncert is an awesome tool. The product itself is extremely powerful but also very easy to use. The onboarding process was thorough and enabled our BDR team to easily integrate it into their process. We are able to make 4x the number of dials in a shorter period of time."

Zoran K.

Source: Koncert: AI-Powered Sales Dialer with Remote Salesfloor

""Great AI auto dialer" - IT makes so many calls. Literally so many dials its amazing"

Verified User

Source: Koncert: AI-Powered Sales Dialer with Remote Salesfloor

"What I like the best about Koncert is that it has no comparison in efficiency; calling multiple numbers at the same time is just magic; it is also really easy to understand, with no extra steps needed; you just start your list, and that's it."

Edwin T.

Source: Koncert: AI-Powered Sales Dialer with Remote Salesfloor

"Koncert has been very seamless and easy to use. You can upload lists of pending calls through CSV files or tools like SalesLoft. I like uploading through SalesLoft best because it is more convenient, in my opinion."

Josie J.

Source: Koncert: AI-Powered Sales Dialer with Remote Salesfloor

""Koncert has strongly enhanced our teams ability to book meetings at a higher rate" - I like the amount of calls that we are able to make in a single day. We are able to have many more conversations throughout the day which leads to more deals closed!"

Smith G.

Source: Koncert: AI-Powered Sales Dialer with Remote Salesfloor

"Koncert has helped our company increase our conversation and connect rate exponentially! Koncert is a platform that is very easy to use and integrates well with the other tools that we are using. Koncert helps makes our jobs as SDRs much easier!"

SDR Manager, SDR Manager

Source: Best B2B Sales Tools- AI Sales Dialers, Cadence, AI Coverage | Koncert