Relay
Overview
Relay.app is a modern workflow automation tool designed to enhance operational efficiency by automating repetitive tasks and integrating seamlessly with various applications. It offers a user-friendly interface and advanced features like AI integration and human-in-the-loop capabilities, making it a preferred choice for businesses looking to streamline their processes.
Industry: Software
Ideal Customer Profiles: Relay.app is ideal for small to mid-sized businesses and enterprises that require automation of repetitive tasks, integration of multiple applications, and a collaborative platform for team workflows. It is particularly beneficial for teams that need human oversight in automated processes.
Website: relay.app
LinkedIn: http://linkedin.com/company/tryrelayapp
Twitter: http://twitter.com/relay
Products
Workflow Automation Tool
Relay.app offers a unique 'human-in-the-loop' feature that allows for manual intervention in automated workflows, providing flexibility and control that other automation tools lack. It also supports deep integrations with a wide range of applications, making it highly adaptable to various business needs.
Features
Deep Integrations
Description: Relay.app provides deep integrations with a wide range of applications, allowing users to connect their existing tools seamlessly. This feature ensures that data is always up-to-date and accessible, reducing the need for multiple API calls.
Benefit: Users can automate workflows across different platforms without worrying about data consistency or integration issues.
Human-in-the-Loop Automation
Description: This feature allows users to insert checkpoints in workflows for human approvals or data input, ensuring that critical decisions are made with human oversight. It is particularly useful in high-stakes automations where AI decisions need validation.
Benefit: Users gain confidence in their automated processes by ensuring human oversight where necessary, reducing errors and improving decision-making.
AI Integration
Description: Relay.app includes built-in AI actions for tasks such as text summarization, translation, and data extraction. Users can also create custom AI prompts and mini AI agents to perform specific actions autonomously.
Benefit: Users can leverage AI to automate complex tasks, saving time and enhancing productivity.
Flow Control with Paths
Description: Relay.app allows users to create multiple paths in a workflow based on different conditions. This feature enables workflows to diverge and merge, providing flexibility in process automation.
Benefit: Users can design complex workflows that adapt to different scenarios, improving efficiency and reducing manual intervention.
Multiplayer Collaboration
Description: Relay.app supports collaborative workflow creation and management, allowing multiple users to work together in a shared workspace. It includes features like live editing and role assignments for efficient teamwork.
Benefit: Teams can collaborate effectively on workflow automation, ensuring that all members are aligned and contributing to process improvements.
Quantitative Benefits
"Reducing the time we spend on manual tasks by over 70%"
"Respond to reviews and feedback 10x faster"
Testimonials
"Relay.app has completely transformed how we approach onboarding for new employees. In addition to reducing the time we spend on manual tasks by over 70%, Relay.app gives us the right tools to build positive interactions between employees, managers, and new hires—improving the onboarding experience for everyone."
Aaron Perlstein, People Operations at Ramp
"Relay.app is the only tool we've used that conforms to our processes, rather than having to adjust the process to conform to the tool. It truly is the only tool we've used that feels frictionless for human-in-the-loop workflows."
Hassaan Raza, Co-Founder & CEO at Tavus
"Relay.app's integration between the App Store and Slack has helped us respond to reviews and feedback 10x faster, thereby improving our mobile app rating by a full point from 3.2 to 4.2 within 2 months."
Henry Qi, Co-Founder & CEO at Motion
"You saved me thousands of dollars in engineering work."
Maayan, Co-Founder at Elementary
"Honestly, Relay is hands down my preferred automation tool (wayyyyy better than Zapier). So thanks guys and keep up the awesome work!"
Lincoln T. at Small Business
"Easy to use automation tool with a great team and product support"
Zack S. at Small Business
"Relay is the only tool we've used that conforms to our processes, rather than having to adjust the process to conform to the tool. It truly is the only tool we've used that feels frictionless for human-in-the-loop workflows."
Hassaan Raza, Co-Founder & CEO at Unknown
Source: Human-in-the-Loop automation
"Relay is the perfect business automation platform to add to your tech stack. Relay is great for enterprises who want to remain agile enough to quickly experiment and test new ideas without needing a large engineering effort."
Trevor S., Senior Marketing Technology Engineer
Source: Relay.app Reviews 2024: Details, Pricing, & Features | G2
"I've been using the Relay app for a while now, and I must say, it is incredibly simple and user-friendly. You don't need to be tech-savvy to figure it out, which makes it accessible to everyone. One of the standout features is the human-in-the-loop element, which is crucial for ensuring accuracy and reliability."
Abby H., Operations Manager
Source: Relay.app Reviews 2024: Details, Pricing, & Features | G2
"Relay has allowed us to set up complex and detailed automations linking a variety of different platforms. The 'decision path' and 'human in the loop' features really set Relay apart and have allowed us to automate whilst retaining flexibility in any process which requires it."
Dan S., Director of Project Delivery
Source: Relay.app Reviews 2024: Details, Pricing, & Features | G2
"When I was first pitched Relay I was doubtful how much better this could actually be than other tools like Zapier. I've not only been blown away by the velocity of feature expansion that the Relay team has implemented, but also by how attentive their team is in working with us and helping us expand the use of the product within the rest of the company beyond just a few power users."
Mateo C., Co-founder and Chief Product Officer
Source: Relay.app Reviews 2024: Details, Pricing, & Features | G2
"I've used several automation tools in my day, but Relay.app is by far the most intuitive to use. I now use Relay.app almost exclusively, and I find it integrates with almost every tool I use. I use Relay.app several times a week and would recommend it to anyone looking for an easy way to start automating their work."
Garrett Clawson at Small business owner
Source: Automate more with AI
"Relay is a fantastic app. I keep finding new uses for it everyday. I am not a programmer but I can make some really complicated work flows work pretty quickly."
Peter Jauhal, UNKNOWN at UNKNOWN
Source: People love Relay.app
"Relay's "human in the loop" model is super effective for teams. Not only is this the best designed UI for automation building on the market, they've really thought about how not everything can be automated. Fantastic for building operationalized SOPs."
Benjamin Borowski, UNKNOWN at UNKNOWN
Source: People love Relay.app
"If you're never heard of @relay you're missing out BIG TIME. Relay.app is an automation app that has been getting a lot of traction lately. And for good reason. What makes them unique on the market is their Human-In-The-Loop functionality. This functionality basically allows your company to add intermediate manual steps that can add unique judgment, context, and perspective."
Eva (Ziki) Zivanovic, UNKNOWN at UNKNOWN
Source: People love Relay.app
"Honestly, Relay is hands down my preferred automation tool (wayyyyy better than Zapier). So thanks guys and keep up the awesome work! - It super easy to test automations - more than enough integrations with the essential apps - human in the loop makes things so easy (and durable) - the first automation platform where it makes sense to add your team to - support is out of this world fast and helpful"
Lincoln T., UNKNOWN at UNKNOWN
Source: People love Relay.app
"Ease of use to automate many different tasks. The platform is being updated regularly to become more powerful and provides access to ai features that make it available to anyone with basic computer skills. Customer support is top notch"
Zack S., UNKNOWN at UNKNOWN
Source: People love Relay.app
"Btw I have only spent 20 mins with Relay but am liking it so much more than Zapier—you've got some awesome features here in a very nice UI!"
Alex Williams, CEO at Louper
Source: People love Relay.app
"🌟 How do you become a love-brand? Let's take a cue from the amazing folks at Relay.app. Here's what they've mastered: 1. Solve a huge challenge and make a difference: In a sea of automation tools, they stand out by keeping the human in the loop. Genious idea. 🤝 2. Deliver fast: Got an idea or request for a new integration? They respond faster to those requests than any software vendor I've ever encountered. By responding I don't necessarily mean "deliver", but taking me and my idea seriously. 🚀 3. Deliver before you ask: They've asked for favors from us ambassadors, yet they always deliver first and exceed expectations. Example: A more sophisticated way to publish Notion properties was enhanced "over night". 🌟 4. Ensure your client has value before you send your invoice: They prioritize client success over immediate billing. And once as a client I had the impact, we finalised the invoicing. (Yes, I knew the price tag beforehand) 📈 5. Build an exclusive community of kind people: Everyone at Relay.app is incredibly nice, helpful, and supportive. It's clear these traits were key in selecting their ambassadors. And I'm grateful to be part of their community. 🌍 Thanks to Relay.app setting the bar high with these genius steps! 👏"
Linus Haferkemper, Customer Success Consultant at UNKNOWN
Source: People love Relay.app
"The team at Relay.app has been incredibly helpful with troubleshooting and helping us set up workflows that solved problems we couldn't quite figure out with other solutions."
Hung P., Business Analyst / Project Manager at UNKNOWN
Source: People love Relay.app
"Using Relay.app is almost like having an additional engineer on our team. I once contacted the support team asking if it would be possible to integrate GPT4 into one of my workflows. It wasn't implemented but the team actually pushed the changes 2h later. I was really impressed!"
Luis B., UNKNOWN at UNKNOWN
Source: People love Relay.app
"Their speed of developing new integrations, the existing set of integrations, their fast and human support, it saves us hours daily, it is also very simple to implement."
Linus H., UNKNOWN at UNKNOWN
Source: People love Relay.app
"We are integrating Asana with Linear. Not many workflow automation tools exist for Linear. We tried 2 or 3 others with no success. Relay.app worked perfectly and is so much easier to use. And I can't say enough about their support. We actually ran into 3 bugs while creating our workflow and Relay.app actually fixed all 3 bugs that same day. I was amazed. No need to look further, Relay.app is it!"
Todd F., Director Product Management at UNKNOWN
Source: People love Relay.app
"I like the clean UI—it is less cluttered than Zapier and I feel it would have been easier to learn on if it was my first time using this type of product."
Callum Woznow, Co-Founder at Slate
Source: People love Relay.app
"Absolutely love Relay.app so far. You're eating Zapier's UI/UX breakfast 😆"
Sascha Picchiantano, Founder & CEO at Retactic
Source: People love Relay.app
"Relay.app stands out in the no-code business automation landscape, primarily due to its innovative human-in-the-loop capabilities. This feature allows the system to pause a workflow until specific criteria are met—whether that involves a data update or a human decision—making it uniquely adaptable and responsive compared to other tools. Additionally, Relay.app's customer support is unparalleled. Their team provides the most attentive and effective service I've experienced among no-code platforms, addressing issues swiftly and with a personal touch."
Benjamin B., Freelance Audio Engineer at UNKNOWN
Source: People love Relay.app
"I have used a few different apps of similar types, however the hardest part is how overwhelming the possibilities are. I feel that Relay guides you and helps you, without limiting what you can do. It just the right amount of everything–very easy to navigate as well. Thank you"
Adam E., UNKNOWN at UNKNOWN
Source: People love Relay.app
Customer Stories
Ramp
Problem: Time-consuming manual tasks in employee onboarding
Value Add: Relay.app provided tools to build positive interactions between employees, managers, and new hires, improving the onboarding experience for everyone
Outcome: Reduced time spent on manual tasks by over 70% and improved the overall onboarding experience
Tavus
Problem: Difficulty in finding a tool that conforms to their processes
Value Add: Relay.app provided a frictionless tool for human-in-the-loop workflows that conforms to their processes
Outcome: Improved workflow efficiency by using a tool that adapts to their processes rather than vice versa
Motion
Problem: Slow response time to App Store reviews and feedback
Value Add: Relay.app's integration between the App Store and Slack helped them respond to reviews and feedback much faster
Outcome: Improved mobile app rating by a full point from 3.2 to 4.2 within 2 months
Relay.app
Problem: Needed to automate complex workflows across multiple platforms
Value Add: Relay provided deep integrations, decision paths, and human-in-the-loop features to automate while retaining flexibility
Outcome: Transformed workflow management efficiency, allowing for complex and detailed automations linking various platforms
Source: Relay.app Reviews 2024: Details, Pricing, & Features | G2
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