RingCentral
Overview
RingCentral is a leading provider of AI-driven cloud business communications, offering solutions for unified communications, contact centers, video conferencing, and hybrid events. Their platform integrates AI to enhance productivity and customer experiences, providing tools for seamless communication across various channels and devices.
Industry: Cloud Communications
Ideal Customer Profiles: RingCentral's ideal customers are businesses of all sizes seeking reliable and integrated communication solutions. This includes enterprises looking for scalable cloud-based phone systems, contact centers needing AI-driven customer service tools, and organizations using Microsoft Teams that require enhanced telephony capabilities.
Website: ringcentral.com
LinkedIn: http://linkedin.com/company/ringcentral
Twitter: http://twitter.com/RingCentral
Products
RingEX Unified Communications
RingEX integrates calls, messages, and meetings into a single app, powered by AI for real-time insights and productivity enhancements. It offers a seamless transition from traditional PBX systems to a cloud-based solution, ensuring reliability and ease of use.
Features
Unified Communication Platform
Description: RingEX combines calls, video meetings, messaging, SMS, and fax into one app, simplifying communication and collaboration across the organization.
Benefit: Streamlines communication processes, reducing the need for multiple apps and improving team collaboration.
AI-Powered Insights
Description: Provides real-time AI-driven insights and analytics to enhance decision-making and productivity.
Benefit: Enables better decision-making and increases productivity by providing actionable insights.
High Reliability
Description: Ensures consistent and reliable communication with a proven track record of high uptime and global availability.
Benefit: Minimizes downtime and ensures continuous business operations.
Extensive Integrations
Description: Offers over 300 pre-built integrations with popular business applications to enhance workflow automation and productivity.
Benefit: Increases efficiency by integrating with existing business tools and automating workflows.
Robust Security
Description: Provides enterprise-grade security and compliance certifications to protect business communications.
Benefit: Ensures data security and compliance with industry standards.
RingCX Contact Center
RingCX is an AI-first contact center solution that simplifies customer interactions across multiple channels, offering real-time AI assistance and analytics to improve customer satisfaction and agent performance.
Features
AI-Powered Assistance
Description: Provides real-time AI assistance for agents and supervisors, offering contextual suggestions and insights during customer interactions.
Benefit: Improves customer service efficiency and accuracy, leading to higher customer satisfaction.
Omnichannel Support
Description: Supports customer interactions across voice and over 20 digital channels, all managed within a single platform.
Benefit: Enhances customer experience by providing consistent support across multiple channels.
AI-Driven Quality Management
Description: Uses AI to automatically score and analyze customer interactions, providing insights for coaching and performance improvement.
Benefit: Improves agent performance and customer satisfaction through targeted coaching and feedback.
Comprehensive Analytics
Description: Offers live dashboards and reports with over 350 metrics to monitor and improve contact center performance.
Benefit: Enables data-driven decision-making and continuous improvement of customer service operations.
Easy Deployment
Description: Allows quick and easy deployment of contact center solutions, minimizing setup time and complexity.
Benefit: Reduces time to value and operational disruption during implementation.
RingCentral Video
RingCentral Video offers AI-enhanced video conferencing with features like real-time transcription, meeting summaries, and interactive collaboration tools, all accessible without downloads.
Features
AI-Enhanced Meetings
Description: Provides AI-driven features such as real-time transcription, meeting summaries, and highlights to enhance meeting productivity.
Benefit: Saves time and improves meeting outcomes by providing clear and concise meeting records.
Flexible Access
Description: Allows users to join meetings from any device without the need for downloads, supporting both desktop and mobile browsers.
Benefit: Increases accessibility and convenience for participants, facilitating remote work.
Rich Collaboration Tools
Description: Includes features like interactive whiteboarding and collaborative note-taking to enhance team collaboration during meetings.
Benefit: Fosters creativity and teamwork by providing tools for effective collaboration.
Secure Meetings
Description: Offers dynamic end-to-end encryption and host controls to ensure secure and private meetings.
Benefit: Protects sensitive information and ensures compliance with security standards.
Seamless Device Switching
Description: Enables users to switch between desktop and mobile devices with a single click during meetings.
Benefit: Enhances flexibility and user experience by allowing seamless transitions between devices.
RingCentral for Microsoft Teams
This integration brings RingCentral's reliable telephony, SMS, and fax capabilities into Microsoft Teams, enhancing communication without the need for a Teams Phone license.
Features
Integrated Telephony
Description: Integrates RingCentral's telephony services directly into Microsoft Teams, eliminating the need for additional licenses.
Benefit: Enhances communication capabilities within Teams, reducing costs and simplifying management.
Reliable Service
Description: Provides access to RingCentral's highly reliable communication services, ensuring continuity even during service interruptions.
Benefit: Ensures consistent communication and business continuity.
AI Conversation Intelligence
Description: Offers AI-driven insights and analytics to improve communication workflows and team performance within Teams.
Benefit: Enhances productivity and decision-making through data-driven insights.
Enhanced Call Features
Description: Includes advanced telephony features like call routing and queue management within Teams.
Benefit: Improves call handling efficiency and customer service quality.
Extensive Integrations
Description: Supports a wide range of integrations and APIs to customize and extend communication capabilities within Teams.
Benefit: Increases flexibility and allows for tailored solutions to meet specific business needs.
RingSense AI
RingSense AI acts as a personal assistant, providing real-time call notes, conversation insights, and AI-driven messaging capabilities to enhance communication efficiency.
Features
Automated Note Taking
Description: Automatically summarizes and transcribes calls, capturing key decisions and action items in real-time.
Benefit: Saves time and ensures accurate record-keeping of important conversations.
Conversation Intelligence
Description: Provides summaries and insights from past calls, identifying trends and improving interactions.
Benefit: Enhances understanding and decision-making by providing comprehensive call analysis.
Generative AI Search
Description: Offers conversational responses and detailed insights from historical and real-time data across calls, messages, and meetings.
Benefit: Improves information retrieval and decision-making efficiency.
AI Writer & Translator
Description: Assists in crafting and translating messages with contextual awareness, supporting multiple languages.
Benefit: Enhances communication clarity and effectiveness across language barriers.
Enterprise-Grade Security
Description: Ensures compliance and security with enterprise-grade standards, supporting reliable communication.
Benefit: Protects sensitive information and ensures compliance with industry regulations.
Quantitative Benefits
"42% Increase in HCAHPS patient satisfaction"
"57% Increase in employee satisfaction"
"76% Increase in first contact resolution"
"53% Increase in customer satisfaction"
"42% reduction in costs"
"Since we migrated to RingCX, we estimate a 20% time savings for customer success reps due to sophisticated AI-based technology that RingCX delivers"
"With over 350 customers on-board since the general availability in November 2023, RingCentral continues to drive strength and momentum of RingCX, and delivers rapid innovation with more than 300 features added to RingCX in just the past quarter."
"Customers are also choosing RingSense AI with over 50% of RingCX customers opting for paid AI capabilities, such as call scoring, feedback and coaching, and conversational analytics available in RingSense AI Quality Management."
"New research from Metrigy found that organizations plan to increase their spending on AI-supported customer self-service by 71% and AI-supported agent assistance by 67% this year."
"Our RingCentral rollout is already saving us 30% on overall phone system costs."
"Over five years of 99.999% uptime in 46 countries"
"We are saving 30% on our overall phone system costs."
"We're now seeing a 30% savings over our old system, which is real money."
"5 year track-record of 99.999% uptime in 46 countries"
"According to a 2022 survey, RingCentral customers saw a 23% decrease in average telecommunication costs, a 20% decrease in hardware costs, and a 16% decrease in overall IT spend when they migrated to RingCentral."
"With less than 6 mins of downtime every year, we deliver on our reliability promises and maintain the highest uptime among industry leaders."
"Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes."
"With a track record of five consecutive years of 99.999% uptime, RingCentral is a reliable and trusted business communications partner."
"Limited time offer. Get 50% off the #1 business phone system. Now only $9.99/mo"
"On the free RingCentral Video Pro plan, you get unlimited 50-minute video meetings for up to 100 participants."
"On the Video Pro+ plan, meanwhile, you get unlimited 24-hour video meetings for up to 200 participants."
"29% Improvement of customer sentiment"
"80% Reduction in time to close cases"
"19 Point NPS improvement"
"Before, we spent 13+ hours a month reviewing over 100 calls. Now, AI identifies key moments in 1-2 minutes, reducing review times to 5 hours so managers can coach more effectively."
"RingCX helped Worldwide Express exceed our customer SLAs by 10%."
Testimonials
"With RingCX, we can tell clients that we're going to provide them with more services, tailored to their businesses, and at a fraction of the costs"
Jaimie Bell, VP of Client Solutions at The Office Gurus
Source: RingCentral: The Leading AI-powered Communications Solution
"Having AI conversation intelligence natively integrated into our existing phone system provides heightened security and ease of use and connectivity."
Lee LeBaigue, Senior Vice President at Insurance Hub
Source: RingCentral: The Leading AI-powered Communications Solution
"Since we migrated to RingCX, we estimate a 20% time savings for customer success reps due to sophisticated AI-based technology that RingCX delivers"
Bill Heep, Director of Communications and Systems at AUTOPAY
Source: RingCentral Announces New AI-Powered Capabilities for RingCX
"RingCentral keeps us all operating as one team."
Daniel Brusilovsky, Vice President of Technology at The Golden State Warriors
Source: RingEX: Unified Communications & Collaboration Solution for Business
"Our RingCentral rollout is already saving us 30% on overall phone system costs."
Bala Nibhanupudi, Chief Information Officer at First Bank
Source: RingEX: Unified Communications & Collaboration Solution for Business
"We are saving 30% on our overall phone system costs."
Bala Nibhanupudi, Chief Information Officer at First Bank
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
"With RingCentral, the administrative tasks are much easier than other PBX systems I have used."
Vu Truong, IT Manager at Coursera
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
"We're now seeing a 30% savings over our old system, which is real money."
Brandon Keller, Operations Manager at Triumph Motorcycles America Ltd.
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
"Because everyone is carrying the RingCentral app with them on their main device, it's much easier for our team to communicate with each other, even while they're doing other tasks."
Matt Doughty, Customer Service Team Manager at Waitrose
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
"Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes."
Anca Preda, Vice President of IT at The Minto Group
Source: Microsoft Teams phone calls via RingCentral integration | RingCentral
"RingCentral Video has really been a game changer in simplifying communications for our business both internally and externally…. Features such as Live Transcription and Meeting Insights allow our insurance agents to better understand and provide more personalized advice during client calls and help close more deals."
Brian Garrett, Director of IT at Wells Insurance
Source: Video Meeting Solution + Team Messaging & More | RingCentral
"RingCentral Video has all the tools we need and more for our daily collaboration needs for our patients and with our therapy group, from being able to easily share our screens to share documents and presentations, to even pulling out an infinite whiteboard for a quick brainstorming session with my team."
Joe Castillo, Regional Director of Operations at Centre for Neuro Skills
Source: Video Meeting Solution + Team Messaging & More | RingCentral
"What amazes me is how intuitive RingCX is. It brings voice calls and all our digital channels into a single pane of glass."
Jaimie Bell, VP of Client Solutions at Office Gurus
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
"RingCX gives us everything we need—voice call routing, analytics, and over 20 digital channels—all in a single package."
Devon Lemay, Manager of Clinical Transformation at EON Health
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
"RingCX helped Worldwide Express exceed our customer SLAs by 10%."
Cheryl Hisdahl, Contact Center Manager at Worldwide Express
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
"Before, we spent 13+ hours a month reviewing over 100 calls. Now, AI identifies key moments in 1-2 minutes, reducing review times to 5 hours so managers can coach more effectively."
Joe Phelps, Intake Director at The Husband and Wife Law Firm
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
Customer Stories
AUTOPAY
Problem: Inefficient customer service processes
Value Add: RingCentral provided sophisticated AI-based technology through RingCX
Outcome: Estimated 20% time savings for customer success reps
Source: RingCentral Announces New AI-Powered Capabilities for RingCX
The Golden State Warriors
Problem: Needed to operate as one team
Value Add: RingCentral provided a unified communication solution that kept the team operating cohesively
Outcome: The Golden State Warriors were able to operate as one team using RingCentral's solution
Source: RingEX: Unified Communications & Collaboration Solution for Business
First Bank
Problem: High costs associated with their phone system
Value Add: RingCentral provided a cost-effective cloud-based phone system solution
Outcome: First Bank saved 30% on overall phone system costs after rolling out RingCentral
Source: RingEX: Unified Communications & Collaboration Solution for Business
Brinker International
Problem: Needed to increase sales and reduce costs
Value Add: RingCentral provided real-time analytics capabilities
Outcome: Brinker International increased sales and made huge savings using RingCentral's real-time analytics
Source: RingEX: Unified Communications & Collaboration Solution for Business
Coursera
Problem: Difficulty in managing administrative tasks with previous PBX systems
Value Add: RingCentral offered easier administrative tasks compared to other PBX systems
Outcome: Improved efficiency in managing their phone system
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
Triumph Motorcycles America Ltd.
Problem: High costs with their old phone system
Value Add: RingCentral provided a more cost-effective solution
Outcome: Triumph Motorcycles America Ltd. realized a 30% savings over their old system
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
Waitrose
Problem: Difficulty in team communication while performing other tasks
Value Add: RingCentral provided a mobile app that team members can carry on their main device
Outcome: Improved team communication, even while team members are doing other tasks
Source: Best Cloud Phone System for Business for 2024 (Trusted by 400,000+)
The Minto Group
Problem: Needed a new phone system that was easy to use, mobile, reliable, and integrated with Microsoft Teams.
Value Add: RingCentral provided a solution that met all their requirements, including seamless integration with Microsoft Teams, reliability, and mobility.
Outcome: Successfully migrated 300 employees to RingCentral in a single day and reduced costs by removing old hardware and canceling phone maintenance contracts.
Source: Microsoft Teams phone calls via RingCentral integration | RingCentral
FE Fundinfo
Problem: Needed to accelerate expansion.
Value Add: RingCentral for Microsoft Teams provided a solution to support their expansion.
Outcome: Accelerated expansion with RingCentral for Microsoft Teams.
Source: Microsoft Teams phone calls via RingCentral integration | RingCentral
Wells Insurance
Problem: Needed to simplify communications for their business both internally and externally
Value Add: RingCentral Video provided features such as Live Transcription and Meeting Insights
Outcome: Insurance agents can better understand and provide more personalized advice during client calls and help close more deals
Source: Video Meeting Solution + Team Messaging & More | RingCentral
Centre for Neuro Skills
Problem: Required tools for daily collaboration needs for patients and therapy group
Value Add: RingCentral Video offered easy screen sharing for documents and presentations, and an infinite whiteboard for quick brainstorming sessions
Outcome: Improved collaboration and communication capabilities for patient care and team interactions
Source: Video Meeting Solution + Team Messaging & More | RingCentral
Office Gurus
Problem: Needed an intuitive solution for managing voice calls and digital channels
Value Add: RingCX provided an intuitive platform that brings voice calls and all digital channels into a single pane of glass
Outcome: Improved efficiency in managing customer interactions across multiple channels
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
EON Health
Problem: Required a comprehensive contact center solution
Value Add: RingCX offered voice call routing, analytics, and over 20 digital channels in a single package
Outcome: Streamlined contact center operations with a unified solution
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
Worldwide Express
Problem: Needed to improve customer service level agreements (SLAs)
Value Add: RingCX provided tools to enhance customer service efficiency
Outcome: Exceeded customer SLAs by 10%
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
The Husband and Wife Law Firm
Problem: Spent excessive time reviewing calls for quality management
Value Add: RingCX's AI identifies key moments in calls, significantly reducing review times
Outcome: Reduced call review times from 13+ hours to 5 hours per month, allowing managers to coach more effectively
Source: AI Contact Center Solution for Effortless Customer Satisfaction | RingCX
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