ServiceBell
Overview
ServiceBell is a comprehensive platform designed to enhance customer engagement and sales processes through a suite of tools including video live chat, AI-assisted dialing, and account-based marketing strategies. It integrates seamlessly with existing workflows to provide real-time interactions, automate prospecting, and optimize sales pipelines, making it a valuable asset for businesses looking to improve their customer relationship management and sales efficiency.
Industry: Software
Ideal Customer Profiles: ServiceBell's ideal customers are businesses of all sizes looking to enhance their sales and marketing efforts through real-time customer engagement and automated sales processes. This includes sales teams, marketing departments, and customer service teams across various industries.
Website: servicebell.com
LinkedIn: http://linkedin.com/company/servicebell
Twitter: http://twitter.com/evanpdunn?lang=en
Products
AI Parallel Dialer
ServiceBell's AI Parallel Dialer allows sales teams to reach more prospects by dialing multiple lines simultaneously and using AI to detect connections, thus maximizing the time spent on actual conversations.
Features
AI-Assisted Dialing
Description: The AI Parallel Dialer can dial up to 9 lines at once and uses AI to determine if a person or voicemail is reached, allowing sales reps to focus on live conversations.
Benefit: Increases the number of conversations and meetings booked by automating the dialing process.
Spam Avoidance
Description: The dialer rotates phone numbers in real-time to prevent being marked as spam, ensuring higher connection rates.
Benefit: Improves call connection rates by avoiding spam filters.
Virtual Salesfloor
Description: Enables teams to dial together and learn from each other with features like auto-mute and live listen mode.
Benefit: Enhances team collaboration and learning during cold calling sessions.
Analytics and Insights
Description: Provides detailed analytics on call performance, conversion rates, and rep performance to identify coaching opportunities.
Benefit: Helps improve team performance through data-driven insights.
Seamless Integration
Description: Integrates with existing sales tools and workflows, allowing for quick setup and operation.
Benefit: Reduces setup time and ensures smooth operation within existing systems.
Video Live Chat
ServiceBell's Video Live Chat allows businesses to engage with website visitors in real-time using video, audio, or text, enhancing customer interaction at critical moments of the buying process.
Features
Real-Time Engagement
Description: Enables face-to-face interaction with website visitors at key moments, such as on pricing or demo pages, to maximize engagement and conversion.
Benefit: Increases conversion rates by engaging visitors at their moment of highest intent.
AI Chat & Scheduler
Description: Uses AI chatbots to qualify leads and schedule meetings automatically, even when reps are unavailable.
Benefit: Ensures continuous lead engagement and conversion without manual intervention.
Custom Routing
Description: Automatically routes visitors to the appropriate sales rep based on predefined criteria such as account ownership or industry.
Benefit: Improves customer experience by ensuring they are connected with the right representative.
Live Feeds & Segments
Description: Allows reps to see and prioritize high-value visitors in real-time, ensuring focus on the most promising leads.
Benefit: Enhances sales efficiency by focusing efforts on high-value prospects.
Reporting & Analytics
Description: Provides detailed reports on chat interactions, sales performance, and pipeline metrics to inform strategic decisions.
Benefit: Enables data-driven decision-making to optimize sales strategies.
Spotlight
ServiceBell Spotlight uses first-party intent data to identify and engage high-intent accounts, allowing businesses to focus their efforts on the most promising leads.
Features
First-Party Intent Data
Description: Utilizes data from website interactions to identify accounts with high buying intent, allowing sales teams to focus on the most promising leads.
Benefit: Increases sales efficiency by targeting efforts on high-intent accounts.
Unified Account View
Description: Aggregates buying intent data into a single view, providing comprehensive insights into account activity and interests.
Benefit: Improves account management by providing a holistic view of customer interactions.
Dynamic Prospect Lists
Description: Automatically updates prospect lists based on predefined criteria, ensuring sales teams always have the most relevant leads.
Benefit: Saves time and ensures focus on the most relevant prospects.
Cross-Channel Engagement
Description: Facilitates engagement through multiple channels, including video chat and CRM integration, for comprehensive follow-up strategies.
Benefit: Enhances engagement strategies by utilizing multiple communication channels.
Seamless Integration
Description: Integrates with existing sales tools and workflows, allowing for quick setup and operation.
Benefit: Reduces setup time and ensures smooth operation within existing systems.
Scheduling
ServiceBell Scheduling streamlines the meeting booking process by integrating with chat and CRM systems to ensure meetings are booked efficiently and with the right representatives.
Features
Automated Meeting Booking
Description: Uses chatbots to automatically engage visitors and book meetings, reducing the need for manual scheduling.
Benefit: Increases efficiency by automating the meeting scheduling process.
Flexible Scheduling Options
Description: Offers both individual and team scheduling options, allowing for flexible meeting arrangements.
Benefit: Improves scheduling flexibility and coordination for team meetings.
Custom Meeting Routing
Description: Automatically routes meetings to the appropriate representative based on predefined criteria.
Benefit: Ensures meetings are handled by the most suitable representative, improving customer experience.
Real-Time Visitor Alerts
Description: Provides real-time alerts for page visitors, allowing reps to proactively engage and schedule meetings.
Benefit: Enhances engagement by allowing immediate interaction with interested prospects.
Instant Calendar Access
Description: Displays the appropriate representative's calendar upon form submission, enabling immediate meeting booking.
Benefit: Reduces friction in the scheduling process, increasing the likelihood of meeting bookings.
Journey Builder
ServiceBell's Journey Builder allows businesses to create customized customer journeys based on specific criteria, enhancing the personalization and effectiveness of customer interactions.
Features
Custom Journey Creation
Description: Enables the creation of tailored customer journeys based on various criteria such as account type or segment, ensuring personalized interactions.
Benefit: Improves customer experience by providing personalized and relevant interactions.
CRM Integration and Dynamic Content
Description: Integrates with CRM systems to update records and allows the insertion of dynamic content like pre-recorded videos into customer journeys.
Benefit: Enhances the relevance and personalization of customer interactions.
Embedded Alerts and Routing
Description: Includes embedded alerts and routing capabilities to ensure timely and appropriate customer engagement.
Benefit: Ensures customers are engaged at the right time by the right representative.
Branching Logic
Description: Allows for the creation of complex customer journeys with custom branching logic to cater to different customer paths.
Benefit: Increases the flexibility and effectiveness of customer journey planning.
CRM Field Triggers
Description: Utilizes CRM field triggers to automate actions within customer journeys, ensuring timely and relevant interactions.
Benefit: Automates and streamlines customer journey processes, improving efficiency.
Quantitative Benefits
"Reach 5x more prospects with AI-assisted dialing"
"Dial up to 9 lines at once"
"we're qualifying deals 10x faster"
"We just had our best week yet with ServiceBell. We found the best place to "ring" prospects on our site. This week, we closed 3 deals from ServiceBell, about $45K in revenue for us."
"qualifying deals 10x faster"
Source: ServiceBell Outbound
"our conversion rates are higher, we're qualifying deals 10x faster, and ultimately generating far more Sales Qualified Leads than before."
Source: ServiceBell Spotlight
"Engaging prospects live on our website with ServiceBell is a game changer - our conversion rates are higher, we're qualifying deals 10x faster, and ultimately generating far more Sales Qualified Leads than before."
Source: ServiceBell Live Chat
Testimonials
"Engaging prospects live on our website with ServiceBell is a game changer - our conversion rates are higher, we're qualifying deals 10x faster, and ultimately generating far more Sales Qualified Leads than before."
Nicholas Cavet, VP of Growth at UNKNOWN
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
"We just had our best week yet with ServiceBell. We found the best place to "ring" prospects on our site. This week, we closed 3 deals from ServiceBell, about $45K in revenue for us. I absolutely LOVE this platform."
Don Mulroy, Chief Revenue Officer at UNKNOWN
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
"Engaging prospects live on our website with ServiceBell is a game changer - our conversion rates are higher, we're qualifying deals 10x faster, and ultimately generating far more Sales Qualified Leads than before. ServiceBell has become a primary tool for our sales team to engage with prospects and push them through our pipeline faster to close!"
Nicholas Cavet, VP of Growth at Undisclosed
Source: ServiceBell Outbound
Customer Stories
Gong
Problem: Needed deeper analytics for sales calls
Value Add: ServiceBell integrated with Gong to sync recordings from ServiceBell's dialer to Gong
Outcome: Gong was able to perform deeper analytics on sales calls made through ServiceBell's dialer
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
Apollo
Problem: Needed to streamline outbound calling process
Value Add: ServiceBell integrated with Apollo to allow pulling lists for dialing and pushing account/contact data (coming soon)
Outcome: Apollo users could efficiently dial leads from ServiceBell Outbound using their Apollo lists
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
Salesloft
Problem: Needed to integrate outbound calling with their sales engagement platform
Value Add: ServiceBell integrated with Salesloft to allow pulling lists for dialing and pushing account/contact data (coming soon)
Outcome: Salesloft users could efficiently dial leads from ServiceBell Outbound using their Salesloft lists
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
Salesforce
Problem: Needed to sync CRM data with outbound calling system
Value Add: ServiceBell integrated with Salesforce to sync standard and custom fields, and pull reports for call tasks
Outcome: Salesforce users could maintain data consistency between their CRM and ServiceBell, and generate call tasks in the dialer based on Salesforce reports
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
Outreach
Problem: Needed to integrate outbound calling with their sales engagement platform
Value Add: ServiceBell integrated with Outreach to allow pulling lists for dialing and pushing account/contact data (coming soon)
Outcome: Outreach users could efficiently dial leads from ServiceBell Outbound using their Outreach lists
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
HubSpot
Problem: Needed to sync CRM data with outbound calling system
Value Add: ServiceBell integrated with HubSpot to sync standard and custom fields, and pull lists for call tasks
Outcome: HubSpot users could maintain data consistency between their CRM and ServiceBell, and generate call tasks in the dialer based on HubSpot lists
Source: ServiceBell | Video Live Chat | AI Parallel Dialer | Allbound Platform
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