Monday
Overview
Monday.com is a work operating system (Work OS) that powers teams to run projects and workflows with confidence. It is a cloud-based platform that allows users to create their own applications and work management software. The platform is designed to help teams and organizations manage tasks, projects, and workflows efficiently, providing a centralized place for collaboration and communication.
Industry: Software
Ideal Customer Profiles: The ideal customer profiles for Monday.com include teams and organizations of all sizes, from small businesses to large enterprises, across various industries such as marketing, sales, IT, HR, and product development. It is particularly suited for teams looking to streamline their workflows, improve collaboration, and gain visibility into their projects and tasks.
Website: monday.com
LinkedIn: http://linkedin.com/company/mondaydotcom
Products
monday work management
monday work management is a comprehensive work management software that allows teams to manage projects, tasks, and workflows efficiently. It is highly customizable and integrates with various tools to streamline operations.
Features
Project Management
Description: This feature allows users to plan, manage, and collaborate on projects from a single platform. It provides tools for setting goals, tracking progress, and managing resources.
Benefit: Users can streamline project workflows, improve collaboration, and ensure projects are completed on time and within budget.
Custom Views
Description: Users can choose from over 10 different views, including Gantt and Kanban, to visualize tasks and projects according to their workflows.
Benefit: This flexibility allows teams to work in a way that suits their preferences and enhances productivity.
Automations
Description: The platform offers over 200 pre-built automation recipes to automate repetitive tasks, such as sending notifications or updating statuses.
Benefit: Automations save time and reduce the potential for human error, allowing teams to focus on more strategic tasks.
Integrations
Description: monday work management integrates with various tools and platforms, centralizing work processes and data in one place.
Benefit: This integration capability enhances workflow efficiency and reduces the need for switching between different tools.
Dashboards
Description: Real-time dashboards provide insights into project progress and performance, with customizable widgets to display specific information.
Benefit: Dashboards enable data-driven decision-making and provide visibility into key metrics.
monday CRM
monday CRM is a fully customizable CRM platform that helps manage customer relationships and sales processes. It is designed to be easy to use and requires no coding to set up.
Features
Customizable CRM
Description: Users can customize their CRM to fit their sales cycle, including editing deal stages and managing multiple pipelines.
Benefit: This flexibility allows sales teams to create a CRM that aligns with their specific processes and needs.
Sales Automations
Description: Automate repetitive sales tasks such as lead assignment, reminders, and notifications to streamline the sales process.
Benefit: Automations increase efficiency and allow sales teams to focus on closing deals rather than administrative tasks.
Email Integration
Description: Integrate email communications to automatically log sent emails and track interactions with contacts.
Benefit: Centralized communication improves organization and ensures all team members have access to the latest customer interactions.
Lead Management
Description: Collect and centralize leads from various sources, qualify them, and score them based on custom criteria.
Benefit: Effective lead management ensures that sales teams can prioritize high-quality leads and improve conversion rates.
Account & Contact Management
Description: Maintain a comprehensive view of customer accounts and interactions, including contact information and activity logs.
Benefit: This feature enhances customer relationship management by providing complete visibility into customer interactions and history.
monday dev
monday dev is a product development platform that supports the entire product lifecycle from strategy to launch. It is designed to be flexible and integrates with popular development tools.
Features
Customizable Development Processes
Description: Users can customize development processes to align with their product strategy, ensuring that the platform meets the specific needs of their development team.
Benefit: Customization enhances the efficiency and effectiveness of product development workflows.
Automations and Integrations
Description: Automate tasks and integrate with tools like Slack and GitHub to streamline development workflows.
Benefit: These automations and integrations reduce manual work and improve collaboration across development teams.
Collaborative Platform
Description: The platform facilitates collaboration across departments, ensuring that all teams are aligned and moving forward together.
Benefit: Improved collaboration leads to more cohesive product development and faster time-to-market.
GitHub Integration
Description: Integrate GitHub repositories and pull requests directly into the platform for seamless development workflows.
Benefit: This integration simplifies code management and enhances collaboration between developers.
Roadmap Planning
Description: Plan and prioritize product roadmaps, and share them with stakeholders to align on product vision and strategy.
Benefit: Roadmap planning ensures that all stakeholders are informed and aligned on product development priorities.
monday service
monday service is a service management platform that transforms service operations from reactive to proactive, leveraging smart automations and AI to enhance service delivery.
Features
Self-Service Customer Experiences
Description: Provide self-service options for customers to resolve common issues independently, freeing up agents to handle more complex inquiries.
Benefit: Self-service reduces the workload on service agents and improves customer satisfaction by providing quick resolutions.
Automatic Ticket Classification
Description: Use AI to automatically classify tickets based on various criteria, ensuring accurate prioritization and faster response times.
Benefit: Automated classification improves efficiency and ensures that critical issues are addressed promptly.
Smart Ticket Routing
Description: Automatically route tickets to the appropriate agent or team, reducing manual intervention and speeding up ticket resolution.
Benefit: Smart routing enhances service efficiency and reduces response times.
Knowledge Base Assistance
Description: Provide agents with AI-driven knowledge base assistance to resolve a broader range of issues without unnecessary escalations.
Benefit: This feature empowers agents to handle more inquiries independently, improving service efficiency.
Dashboards & Analytics
Description: Use dashboards and analytics to monitor service operations, detect potential issues, and identify areas for improvement.
Benefit: Real-time insights enable proactive management of service operations and continuous improvement.
WorkForms
WorkForms is a tool by monday.com that allows users to create and customize forms for data collection and project management, integrating seamlessly with the monday.com platform.
Features
Customizable Forms
Description: Create and customize forms to collect data and manage projects, with seamless integration into the monday.com platform.
Benefit: Customizable forms enhance data collection and streamline project management workflows.
Connect Boards Column
Description: Link columns to items on other boards, facilitating data integration and management across multiple projects.
Benefit: This feature improves data organization and accessibility across different projects and teams.
Automated Workflows
Description: Create automated workflows using pre-prepared templates or custom configurations to streamline processes.
Benefit: Automated workflows reduce manual tasks and improve efficiency in data management and project execution.
Excel Import & Export
Description: Import and export data between Excel and monday.com boards, facilitating data transfer and management.
Benefit: This feature simplifies data migration and ensures consistency across platforms.
Board Permissions
Description: Set permissions and restrictions on boards to control access and data management within the platform.
Benefit: Board permissions enhance data security and ensure that only authorized users can access sensitive information.
Quantitative Benefits
"8x ROI"
"$351,336 saved per month"
"40% faster production time"
"60K ads produced 3x creative output"
"657 manual actions saved with automations"
"517% account growth year-over-year"
"73 cross-department workspaces actively used"
"346% ROI over 3 years"
"$121K in value due to increased team productivity"
"$123K saved due to reduced administration time"
"29% more candidates processed"
"95% OKR adoption rate"
"Over 3,500 hours saved yearly"
"346% increase in ROI thanks to the platform"
Testimonials
"monday.com has enabled our group to launch more product categories and expand into more markets in way less time."
Chris Funk, Senior Director of Product Innovation at Zippo
"The fact that we've been able to adjust and adapt monday.com to meet our needs at two different times was incredibly important to us."
Vic Diesta, Creative Ops Lead at Canva
"In a business that's 80% quick turnaround and 20% forecasting, monday.com has allowed us to maximize our efforts with lanes of visibility into short forecasting windows that help drive and stimulate opportunistic sales."
Jacob Thomas, Senior VP of Global Sourcing & Supply Chain at Universal Music Group
"From the time that we started to the time that people became comfortable with it, I would say two weeks to a month."
"Now that we have monday.com Work OS as the backbone of our organization I feel I have an overview I can trust."
Charlie MacGregor, Founder & CEO at The Student Hotel
Source: The Work Management Software To Maximize Business Efficiency
"I couldn't even comprehend how we would report without monday CRM."
Dominic Harris, Co-Founder
Source: The sales CRM software that’s fully customizable | monday.com
"It is saving us time, it is keeping us organized, and it is working. We are so happy to have found monday CRM."
Lizzie Post, Co-president at The Emily Post Institute
Source: The sales CRM software that’s fully customizable | monday.com
"Because monday CRM is much easier to use than our old CRM, it requires less training."
Luca Pope, Global Client Solutions Manager
Source: The sales CRM software that’s fully customizable | monday.com
"I have visibility into all the information I need to manage customer relationships and understand our sales performance."
Christopher Stone, Vice President of Business Development
Source: The sales CRM software that’s fully customizable | monday.com
"monday CRM has opened countless doors of opportunities that we never had before."
Kyle Dorman, Operation Department Manager
Source: The sales CRM software that’s fully customizable | monday.com
"Our team LOVES the monday service platform and we're already exploring how we could incorporate it for other departments, too. It has streamlined our workflow in a way that both our team and customers appreciate."
Andrew Marshall, VP Operations at Sewell Family of Companies
Customer Stories
Zippo
Problem: Needed to launch more product categories and expand into more markets
Value Add: monday.com enabled the group to launch more product categories and expand into more markets in less time
Outcome: Achieved 8x ROI and saved $351,336 per month
Canva
Problem: Needed to adjust and adapt their work processes
Value Add: monday.com provided flexibility to meet their needs at different times
Outcome: Achieved 40% faster production time, produced 60K ads (3x creative output), and saved 657 manual actions with automations
Motorola
Problem: Needed to improve team productivity and reduce administration time
Value Add: monday.com provided a platform that teams became comfortable with in two weeks to a month
Outcome: Achieved 346% ROI over 3 years, $121K in value due to increased team productivity, and $123K saved due to reduced administration time
Similar Tools
Asana
Asana is a leading work management platform designed to help teams organize, track, and manage their work. It offers a comprehensive suite of tools that facilitate project management, task tracking, and workflow automation, enabling organizations to streamline their operations and improve productivity. Asana is widely used by companies of all sizes, including 85% of Fortune 100 companies, to connect work across different departments and achieve strategic goals.
Domo
Domo is a cloud-native data experience platform that empowers businesses to make data-driven decisions by providing real-time insights through AI-powered data experiences. It integrates data from various sources, offering tools for business intelligence, data integration, app creation, and governance, all within a secure and scalable environment.
Bloobirds
Bloobirds is a leading provider of productivity and communication solutions integrated with Salesforce and Dynamics CRM systems. The company focuses on enhancing CRM functionality by offering omnichannel communication tools, AI-driven insights, and automation features to streamline sales and service processes. Bloobirds aims to increase productivity, improve data collection, and reduce administrative tasks for businesses.